Senior Manager – Apple – Toronto, ON

Apple Retail in the Toronto Metro Area is looking for a Senior Manager to help lead one of the most distinctive retail experiences in the world. This is a role for someone who genuinely enjoys developing people, solving complex problems, and driving results — all while upholding a culture where inclusion and belonging are central to how the team operates, not just something on a poster.

As a Senior Manager at Apple Retail, you’ll work closely with the Store Leader to shape business strategy, develop other managers, and ensure every part of the store experience reflects Apple’s high standards. You’ll be on the floor, engaging with both team members and customers, identifying what’s working and what needs to shift, and stepping in when leadership is needed most.

About the Role: Senior Manager

This position carries real weight. You’ll oversee specific functional areas of the store while also contributing to the overall store strategy. That means setting direction, executing operational plans, and holding yourself and others accountable to performance goals. You’re the person who models what excellent leadership looks like — calm under pressure, decisive when it counts, and genuinely invested in the growth of your team.

Beyond the day-to-day, you’ll play an active role in recruiting, training, and retaining a high-performing, diverse team. You’ll handle escalations from both customers and team members, partner with People and business leads as needed, and help enforce company policies and protect confidential information. Compliance, integrity, and accountability are woven into everything this role touches.

Benefits and Salary

For this role in Ontario, qualified candidates can expect a hiring rate up to the midpoint of Apple’s pay range for the position. Candidates with significant experience and skills may be considered for pay up to the range maximum on an exceptional basis. Apple is known for offering a competitive total compensation package that reflects the scope and responsibility of the role.

Responsibilities

The Senior Manager role at Apple Retail is hands-on and strategic at the same time. You’ll split your energy between being present on the floor, developing your team, and contributing to the bigger-picture decisions that shape how the store operates. Here’s what that looks like day to day:

• Lead and empower a team that includes other Managers, helping each person grow toward their performance and developmental goals
• Assist with recruiting, training, and retaining a diverse, high-performing team that reflects the community it serves
• Participate actively in Floor Leadership, interacting with team members and customers, modelling excellent service, and keeping business priorities on track
• Address concerns and escalations from customers and team members, partnering with leadership and People partners as appropriate
• Drive store performance by establishing, planning, and executing the operational strategy for assigned functional areas and the store as a whole
• Maintain company policies and procedures and safeguard all company assets, including confidential business, customer, and financial information
• Champion inclusion and diversity daily — acting as a role model for inclusive leadership and taking action to keep the environment safe and respectful for everyone

Requirements / Skills

Apple is looking for a leader who brings both experience and genuine care for people. The right candidate has a track record of developing teams, delivering results, and navigating complexity in a fast-paced retail environment. If you lead with integrity and communicate with clarity across all levels, this role was built for someone like you.

• 3 years of leadership experience in retail, sales, or a related field — a firm minimum requirement
• Availability to work variable schedules, including nights, weekends, and public holidays, in line with store business needs
• Proficiency in written and spoken French if based in Quebec; English proficiency is required for all roles across Canada (sign language supported)
• Strong decision-making skills grounded in analytics, experience, and sound judgment — able to ask the right questions and act with confidence
• Excellent communication skills with the ability to tailor your style to different audiences, from frontline staff to senior leadership
• Coaching and mentorship ability — you develop others through feedback, guidance, and meaningful conversations, including difficult ones
• High integrity and trustworthiness — you follow through on commitments and set the same standard for your team

How to Apply

To apply, visit the official Apple job posting using the link below. Make sure your resume is up to date and tailored to reflect your leadership experience before submitting.

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