Principal Technical Program Manager, AFT Quality – Amazon – Toronto, ON

At the intersection of machine learning, computer vision, and large-scale fulfilment operations, Amazon’s AFT Quality team is tackling some of the most complex technical challenges in the business world. Based in Toronto, Ontario, this Principal Technical Program Manager role sits at the heart of a global effort to keep Amazon’s fulfilment network running with precision — ensuring that the virtual and physical state of inventory remains aligned across hundreds of warehouses worldwide.

This isn’t your typical TPM position. You’ll be driving org-wide strategy and roadmap definition for ambiguous, high-impact problems, collaborating with scientists and engineers on state-of-the-art AI applications, and leading cross-functional initiatives that directly affect customer satisfaction and operational costs at a scale few organizations ever reach.

About the Role: Principal Technical Program Manager, AFT Quality

The AFT Quality organization builds automated, algorithmic solutions that prevent, detect, and correct inventory issues across Amazon’s global fulfilment network. As a Principal TPM, you’ll define the strategy and roadmap for solving the most complex operational problems that emerge in fulfilment at scale — from products disappearing and reappearing in unexpected locations to reconciling billions of transactions driven by both human and robotic input every year. You’ll partner with product owners, scientists, and senior leadership to shape requirements for new product offerings and own end-to-end delivery of large-scale programs that advance long-term organizational goals.

This role demands someone who can engage confidently with executives and principal engineers alike, challenge technical proposals, mentor TPMs and engineers, and dive deep into data or code when needed. You’ll be expected to invent the mechanisms and metrics that transform ambiguous, complex initiatives into measurable outcomes — while communicating progress and strategy clearly to senior stakeholders across the organization.

Benefits and Salary

The base salary range for this position is $157,600 to $263,200 CAD annually. As a total compensation company, Amazon’s overall package may also include sign-on payments and Restricted Stock Units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon offers a comprehensive benefits package including medical, dental, and vision coverage, basic life and AD&D insurance, a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), maternity and parental leave options, paid time off, and additional resources to support health and well-being.

Responsibilities

In this role, you’ll be operating at the nexus of artificial intelligence, robotics, and fulfilment operations — defining strategy, leading cross-functional programs, and building the automated approaches that keep Amazon’s inventory ecosystem healthy at global scale. Every responsibility listed below contributes directly to customer satisfaction and cost efficiency across hundreds of fulfilment centres worldwide.

• Define strategy and roadmap for solving complex, ambiguous problems that emerge throughout fulfilment operations, driving org-wide alignment on the path forward
• Partner with customers and stakeholders to shape requirements and specifications that define new product offerings from the ground up
• Collaborate with scientists to apply state-of-the-art AI technologies, including computer vision, to overcome challenges unique to the scale of Amazon’s operations
• Own end-to-end delivery of large-scale programs that advance the organization’s long-term goals of improving customer satisfaction and lowering costs
• Lead high-stakes initiatives that cut across organizational boundaries, uniting disparate teams around a single outcome
• Communicate initiative status and strategy to senior leadership and stakeholders, keeping them aligned and bought in
• Engage with executives, principal engineers, managers, scientists, and product owners to drive resolution on contentious technical topics
• Invent mechanisms and metrics that turn ambiguous, complex initiatives into measurable, trusted impact
• Dive deep into data or code to unearth hidden opportunities and crack the toughest problems
• Mentor TPMs and engineers, participate in promotions for senior employees, and contribute to talent development across the organization

Requirements / Skills

Amazon is looking for a seasoned technical program manager who has spent years working directly with engineering teams and managing complex, cross-functional technology programs. The ideal candidate brings a rare combination of deep technical understanding, strategic thinking, and the leadership presence to influence executives and engineers alike. If you have a unique background or non-traditional career path that speaks to these qualities, Amazon encourages you to apply.

• 7+ years of technical product or program management experience in a complex, technology-driven environment
• 10+ years of working directly with engineering teams, with a strong grasp of system architectures and technical trade-offs
• 5+ years of software development experience, providing the depth to challenge engineering proposals and spot technical risks
• Experience managing programs across cross-functional teams, including building processes and coordinating release schedules
• 8+ years of hands-on work managing complex technology projects (preferred), with a track record of building sustainable processes
• Experience managing projects across cross-functional teams and coordinating release schedules at scale (preferred)

How to Apply

To apply, visit the official Amazon job posting using the link below. Make sure your resume is up to date before submitting your application.

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