Ops Agent Admin – FedEx – Chicoutimi, QC

FedEx is looking for an Ops Agent Admin to join their team in Chicoutimi, Quebec. This is a full-time, permanent position that sits at the heart of station operations, bringing together administrative expertise, customer liaison, and direct support to senior management. If you’re organized, bilingual, and thrive in a structured yet dynamic office environment, this role is worth your attention.

Day-to-day, you’ll be coordinating the administrative functions of the station or call centre, acting as a key point of contact for both internal teams and external clients. You’ll work closely with the senior manager to keep operations running smoothly and help the department meet its goals — a role that demands both initiative and attention to detail.

About the Role: Ops Agent Admin

As an Ops Agent Admin at FedEx Chicoutimi, your main focus will be supporting the operational and administrative side of the station or call centre. You’ll handle a range of office and business procedures, liaise with customers, suppliers, and employees, and coordinate the administrative activities that keep the facility running efficiently. This is an interview-required position, meaning candidates will go through a structured selection process.

Working in a bilingual (French and English) environment is a requirement for this Quebec-based role, as you’ll be communicating with a variety of stakeholders. You’ll be expected to maintain professionalism and accuracy across all tasks, complete any required recurrence training, and adapt your schedule based on business needs. FedEx places a high value on teamwork, inclusion, and supporting one another — qualities that are reflected in how the team operates daily.

Benefits and Salary

FedEx offers a comprehensive benefits package to its employees. While specific salary details for this role were not listed in the posting, FedEx is known for providing competitive compensation along with strong employee support programs. Benefits details will be discussed during the selection process.

Responsibilities

The Ops Agent Admin plays a central role in keeping station and call centre operations on track. From coordinating administrative workflows to supporting management decisions, the responsibilities in this role touch nearly every aspect of daily operations. Strong organizational habits and clear communication are essential to succeeding here.

• Support station operations by assisting management with all aspects of business and office procedures
• Liaise with customers, suppliers, and employees — both internal and external — to ensure smooth communication and follow-through
• Coordinate administrative activities across the station or call centre to maintain efficiency and organization
• Assist the senior manager directly in working toward departmental goals and priorities
• Operate in a PC/Windows environment using MS Excel, Word, and PowerPoint for reporting and documentation
• Complete all mandatory training and recurrence requirements, including any applicable annual accreditations
• Work varying shifts based on business needs as required

Requirements / Skills

FedEx is looking for a candidate who brings solid administrative experience and strong interpersonal skills to the table. Given the Quebec location, bilingualism in French and English is a must. The right person will be comfortable juggling multiple priorities while maintaining accuracy and professionalism in all communications.

• High school diploma or equivalent with secretarial or business college training preferred
• Minimum two (2) years of experience in a customer contact environment, including at least one (1) year in a secretarial or administrative role
• Proficiency in MS Excel and Word; PowerPoint skills are considered an asset
• Strong verbal and written communication skills in both French and English (bilingualism required for Quebec)
• Good interpersonal and organizational abilities to manage multiple tasks and stakeholders effectively
• Ability to work varying shifts and adapt to changing business needs

How to Apply

To apply for this position, use the official FedEx application link below. Make sure your resume is current and highlights your administrative and customer contact experience before submitting.

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