Operations Supervisor – FedEx – Dorval, QC

This full-time Operations Supervisor position at FedEx (Federal Express Corporation Canada) is based at the Dorval, QC station on Chemin St-François. The schedule runs Tuesday to Friday and Sunday, 11:30 a.m. to 8:00 p.m.

Day to day, you’ll oversee sort operations and a team of Cargo Handlers, guiding them through proper package handling, routing and service-failure recovery.

About the Role: Operations Supervisor

Your primary responsibility is supporting the FedEx Express Safety Above All Culture while managing the station’s daily sort function. That means directing Cargo Handler work activities and stepping in to resolve service failures as they arise.

You’ll also carry a mentoring and coaching mandate: training employees, acting as a knowledge resource and holding the team accountable to FXE policies, procedures and government regulations. Administrative compliance sits alongside floor leadership as an equal part of the job.

Because this posting covers a bilingual station in Quebec, you must be proficient in both French and English. The role also requires a valid driver’s licence with two or fewer violations or accidents in the past 24 months.

Benefits and Salary

The posting notes this is an interview position plus CEV but does not state a wage or salary figure. No benefits are listed in the posting. If compensation details matter for your decision, you can ask about them when contacted for an interview.

Responsibilities

The Operations Supervisor manages both people and process. Your duties cover floor supervision of Cargo Handlers, administrative compliance and hands-on involvement in the station’s sort operations.

• Manage daily sort operations and oversee all Cargo Handler functions within the station
• Lead and guide employees in proper package handling, routing and recovery of potential service failures
• Mentor, coach and train Cargo Handlers, acting as a knowledge resource for the team
• Inspire a shared vision and empower and motivate the team
• Prioritize and delegate tasks in a time-sensitive manner
• Address and resolve conflict as it arises among team members
• Ensure administrative processes comply with FXE policies, procedures and government regulations
• Seek to simplify business processes while maintaining quality
• Take accountability for department failures and act quickly to find suitable solutions

Requirements / Skills

The posting sets out both required and preferred qualifications. On the required side, you need a college degree and either two years of FedEx sort operations or senior-level hourly experience, or two years of supervisory experience in a related industry. The EXCEL Leadership Development Stream is listed as preferred.

Physical demands are part of this role: you must be able to lift 70 lbs and manoeuvre packages weighing up to 150 lbs with appropriate equipment. Because this posting is in Quebec, bilingualism in French and English is required.

• College degree (required)
• 2 years FedEx sort operations or senior-level hourly role experience, OR 2 years supervisory experience in a related industry (required)
• Valid driver’s licence with a good driving record (no more than two violations or accidents in the past 24 months) (required)
• Bilingual in French and English, required for this Quebec location
• Ability to lift 70 lbs and manoeuvre packages up to 150 lbs with appropriate equipment (required)
• Ability to complete all basic and recurrency training, including obtaining and maintaining Dangerous Goods (DG) certification (required)
• Strong organizational, planning and analytical skills
• Clear, concise and timely communication, with the ability to listen and respond with empathy
• EXCEL Leadership Development Stream (preferred)
• Ability to operate in a PC Windows environment and complete mandatory testing and training

How to Apply

To apply, use the link below to reach the official FedEx job posting. Make sure your resume is current and reflects your supervisory or sort operations experience before submitting.

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