Operations Supervisor-2 – FedEx – St-Alphonse-de-Granby, QC

FedEx is looking for an Operations Supervisor-2 to join their team in St-Alphonse-de-Granby, Quebec. This is a part-time frontline supervisory role with Federal Express Corporation Canada, ideal for someone who thrives in a fast-moving logistics environment and is ready to lead a team with purpose and accountability.

In this role, you’ll be at the heart of daily sort operations, guiding Cargo Handlers through proper package handling, routing, and service recovery — all while championing FedEx’s core commitment to safety above all. It’s a position that blends hands-on operational oversight with real leadership responsibility.

About the Role: Operations Supervisor-2

As an Operations Supervisor, you’ll manage the day-to-day activities of assigned Cargo Handler staff within the station. This includes directing work activities, ensuring that all package handling and routing procedures are followed correctly, and stepping in to resolve potential service failures before they escalate. You’ll be responsible for mentoring, coaching, and training your team while making sure all administrative processes comply with FedEx Express (FXE) policies and procedures as well as applicable government regulations.

This role also requires that you foster a culture of accountability — taking ownership of department outcomes, addressing conflict management proactively, and continuously looking for ways to simplify business processes without compromising quality. Bilingualism (French and English) is required for this position, as it is located in the province of Quebec. The scheduled shift is a morning shift from 4:30 AM to 1:00 PM.

Benefits and Salary

FedEx is a globally recognized employer known for investing in its people. While specific salary details for this posting are not listed, the role includes a competitive employment package consistent with FedEx’s commitment to taking care of its team members. The company also fosters an inclusive and respectful workplace that welcomes candidates from all backgrounds, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ community. Accommodations are available during the recruitment and selection process upon request.

Responsibilities

Working as an Operations Supervisor-2 at FedEx, your days will revolve around keeping sort operations running smoothly, supporting your team on the floor, and ensuring every package gets where it needs to go on time. Strong leadership and communication skills are essential for success in this role.

• Oversee all Cargo Handler functions during assigned sort operations, directing daily work activities to meet station targets
• Lead and guide employees in proper package handling, routing, and recovery of service failures within the sort function
• Mentor, coach, and train team members to build their capabilities and support their development
• Ensure compliance with FedEx Express policies, procedures, and all applicable government regulations in administrative processes
• Prioritize and delegate tasks in a time-sensitive manner to maintain operational flow
• Address and resolve conflict management issues within the team in a constructive and timely way
• Promote FedEx’s Safety Above All culture across all station activities
• Take accountability for department outcomes and act quickly to identify and implement suitable solutions

Requirements / Skills

FedEx is looking for someone who brings both operational knowledge and genuine leadership ability to this role. The right candidate is organized, empathetic, and comfortable working in a physically demanding environment while managing a team effectively.

• College degree required as the minimum educational qualification
• 2 years of FedEx sort operations or senior-level hourly experience, OR 2 years of supervisory experience in a related industry
• Valid driver’s licence with a good driving record (two or fewer violations/accidents in the past 24 months)
• Bilingualism (French and English) is required given the Quebec location
• Ability to lift 70 lbs and manoeuvre packages up to 150 lbs with appropriate equipment
• Ability to complete and maintain Dangerous Goods (DG) certification and all required recurrency training
• Strong organizational, planning, and analytical skills with the ability to simplify processes without sacrificing quality
• EXCEL Leadership Development Stream participation is an asset

How to Apply

To apply for this Operations Supervisor-2 position at FedEx in St-Alphonse-de-Granby, use the link below to access the official job posting. Make sure your resume is up to date and reflects your relevant supervisory and logistics experience before submitting.

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