Operations Administrator II – FedEx – Saint-Laurent, QC

FedEx is looking for an Operations Administrator II to join their team at the Saint-Laurent, Quebec hub location. This part-time, bilingual role sits at the heart of hub and station operations — supporting everything from customer service and records management to quality assurance and linehaul administration. If you thrive in a fast-paced logistics environment and enjoy wearing multiple hats, this could be a great fit.

Working Tuesday through Saturday starting at 4:30 AM, this role places you at the front lines of FedEx’s daily operations. You’ll be the first point of contact for customers and play a key part in ensuring damaged or misdirected packages are resolved quickly so deliveries stay on track. The position demands sharp organizational skills, attention to detail, and the ability to juggle shifting priorities with professionalism.

About the Role: Operations Administrator II

As an Operations Administrator II, you’ll support the full range of clerical and administrative functions across the Saint-Laurent hub. Day-to-day, this means processing records, handling customer inquiries, and coordinating with various operational teams to keep things moving smoothly. You’ll process damaged and incorrectly addressed packages in a timely manner, directly impacting delivery performance and customer satisfaction.

This role requires solid bilingual communication skills in both French and English, as you’ll regularly interact with customers and team members across both languages. You’ll also need to be physically capable — lifting packages up to 70 lbs and manoeuvring shipments up to 150 lbs with appropriate equipment is part of the job. A professional, service-oriented attitude is essential, as is the ability to adapt quickly in a dynamic environment.

Benefits and Salary

FedEx offers a range of employee benefits and is committed to an inclusive and equitable workplace. The company actively supports accommodation requests during the recruitment and selection process. Specific salary details for this position are not listed in the posting, but FedEx is known for competitive compensation in the logistics sector. Candidates are encouraged to inquire about pay during the interview process.

Responsibilities

The Operations Administrator II plays a central role in keeping the FedEx Saint-Laurent hub running efficiently. From managing administrative records to resolving customer concerns, each responsibility contributes directly to on-time delivery performance and a positive customer experience.

• Perform clerical and administrative functions across all hub and station operational areas, including linehaul and records management
• Handle damaged and incorrectly addressed packages promptly to minimize delivery delays
• Serve as the first point of contact for customers, addressing a wide range of inquiries with professionalism and efficiency
• Support quality assurance activities to maintain FedEx’s service standards
• Enter and review data accurately using general business tools including phones, photocopiers, and fax machines
• Use Microsoft Office software and web-based applications to complete daily tasks and reporting
• Manage multiple priorities simultaneously while maintaining a high level of attention to detail

Requirements / Skills

The ideal candidate brings a background in customer service or clerical work and can stay composed when handling multiple responsibilities at once. Bilingualism in French and English is mandatory for this Quebec-based role, and experience in a dock operations or distribution centre setting is a definite asset.

• High School Diploma or GED required as the minimum educational qualification
• Minimum 2 years of experience in customer service, clerical, or a related field; dock operations or distribution centre experience preferred
• Bilingual (French and English) — mandatory for this position in Quebec
• Microsoft Office proficiency and comfort with web-based applications
• Strong time management and multitasking abilities to handle shifting priorities in a fast-paced environment
• Physical capability to lift packages up to 70 lbs and manoeuvre shipments up to 150 lbs using appropriate equipment

How to Apply

To apply, visit the official FedEx job posting using the link below. Make sure your resume is up to date and reflects your bilingual skills and relevant administrative or customer service experience before submitting.

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