OMNI Customer Fulfillment Associate – Walmart – Waterloo, ON

Walmart Canada’s Waterloo location is looking for a motivated OMNI Customer Fulfillment Associate to join their team. This is a temporary (fixed term) position based at 70 Bridgeport Rd E, Waterloo, ON, offering flexible scheduling across mornings, afternoons, evenings, and nights. If you enjoy a hands-on, fast-paced environment and take pride in getting things right, this role is worth a look.

As part of the OMNI fulfillment team, you’ll be responsible for picking, packing, and dispensing online customer orders with accuracy and care. From navigating different temperature zones in the store to labelling packages and maintaining food hygiene standards, the work is varied and plays a direct role in how Canadians experience Walmart’s online shopping service.

About the Role: OMNI Customer Fulfillment Associate

Day to day, you’ll be moving through the store to assemble online orders efficiently and accurately. That means selecting the right products, checking quantities, verifying product codes, and ensuring everything packed meets Walmart’s quality standards — no damaged goods, always the freshest picks. You’ll also be responsible for correctly labelling and documenting orders using pick slips, shipping labels, and packaging details.

Beyond the picking and packing, you’ll need to balance customer interactions with your fulfillment duties and support customers when issues arise. Safety and food hygiene are taken seriously here — maintaining a clean work area, completing pre-inspection checks on material handling equipment, and following all protocols are a core part of the job.

Benefits and Salary

The minimum rate of pay for this position starts at $17.75 per hour. Walmart Canada also offers a store discount, access to Live Better U (an education benefit), EQ Health support, and Deferred Profit Sharing. Benefits such as comprehensive coverage, life insurance, and paid time off are available based on hours worked and employment status.

Responsibilities

In this role, your primary focus is ensuring that online orders are fulfilled accurately and on time. You’ll work across multiple areas of the store, handling everything from order picking to final packaging and labelling — all while meeting quality, safety, and food hygiene standards. Your attention to detail directly affects customer satisfaction with Walmart’s online service.

• Pick and assemble online orders from various temperature zones with care and speed to meet delivery timelines
• Pack orders accurately, distinguishing between similar products, verifying quantities, and confirming correct product codes
• Ensure product quality by selecting only undamaged, fresh items that meet Walmart’s standards
• Document and label all orders correctly using pick slips, shipping labels, and packaging instructions
• Optimize tote fill by packing in a space-efficient way without compromising product integrity
• Assist customers when needed, balancing fulfillment tasks with service interactions and resolving issues as they arise
• Maintain cleanliness of work areas, clean up spills immediately, and ensure totes are debris-free before packing
• Operate material handling equipment safely, completing all required pre-inspection checks before use
• Contribute to continuous improvement by suggesting changes to procedures, productivity, safety, and quality standards

Requirements / Skills

Walmart is looking for someone who is flexible, reliable, and detail-oriented. You don’t need extensive experience — what matters most is a positive attitude, a willingness to collaborate, and the ability to stay focused in a busy retail environment. Strong listening and communication skills will help you succeed both on the floor and with customers.

• Flexibility to work a variety of shifts including mornings, afternoons, evenings, and nights
• Attention to detail when picking, packing, and labelling orders to avoid errors
• Team player mindset with the ability to communicate effectively with colleagues
• Commitment to safety and food hygiene standards in a retail fulfillment setting
• Positive, helpful attitude when supporting customers and resolving their concerns
• Ability to operate material handling equipment safely and responsibly

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting your application.

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