IWS Team Lead – DHL Global Forwarding – Mississauga, ON

The IWS Team Lead role at DHL Global Forwarding in Mississauga, Ontario pays CAD $68,500 to $80,000 a year and reports to the IWS Manager. It leads a team of IWS Specialists.

You’ll plan the team’s daily work, oversee document processing in the receiving area and push digitalization through automation, with a focus on the eWMS system. You’ll also manage vendor relationships and track team KPIs.

About the Role: IWS Team Lead

DHL Global Forwarding handles global air, ocean and ground freight forwarding, along with customs operations and compliance. As IWS Team Lead, you manage and drive the performance of a team of IWS Specialists and act as the subject matter expert in IWS operations.

The work includes handling required documents in line with regulations and internal procedures, following up on customer issues and supporting Customer Service requirements across the department. You’ll work with Ocean, Air, Warehouse and Finance on operational questions, and take part in external meetings with sales, handling agents and truckers when needed.

You’ll also manage warehousing and distribution vendors, control KPIs and contribute to the growth and strategy of the IWS department.

Benefits and Salary

The salary range is CAD $68,500 to $80,000 annually. Where you land in that range depends on your skills, experience and internal equity.

The position is eligible for an annual bonus, and bonus amounts are not included in the range above. The posting does not list other benefits.

Responsibilities

The duties below cover team management, document handling, vendor relationships and reporting. The posting also names eWMS as the system you’ll support as superuser.

• Organize, split and plan the day-to-day work for the IWS team.
• Handle required documents in compliance with regulations and internal procedures.
• Follow up on customer issues and support Customer Service requirements across the department.
• Build and maintain relationships with warehousing and distribution vendors.
• Monitor supplier performance and develop improvement plans as necessary.
• Identify training needs and opportunities to build a highly skilled functional department.
• Collaborate with Ocean, Air, Warehouse and Finance to address operational questions.
• Ensure proper implementation of customer services before regular business operations launch.
• Serve as superuser for the eWMS system, answering questions and providing support.
• Interact with Customer Service, Product and Global Service Centers, and escalate issues as required.
• Maintain internal reporting for the team to track KPIs.
• Design vacation coverage plans and arrange internal and external training based on team needs.
• Maintain a database of team skills and assignment splits.
• Participate in external meetings with sales, handling agents and truckers as required.

Requirements / Skills

The posting asks for 3 to 5 years in a supervisory role and deep IWS knowledge. A secondary diploma is the minimum education, and college or trade accreditation is preferred. Applicants must also be legally authorized to work in Canada, and DHL Global Forwarding Canada does not offer immigration sponsorship or work permit support for this position.

• Extensive knowledge of IWS operations, including deep knowledge of IWS processes and systems.
• Minimum 3-5 years of experience in a supervisory role.
• People management fit, shown through strong communication, motivation and interpersonal skills.
• Prompt, informed decision-making.
• Proven track record of excellent customer interaction skills.
• Process-driven with a strong sense of ownership.
• Ability to lead and coach effectively.
• Self-directed working style, leading by example.
• Commercial mindset with a focus on customer needs.
• Secondary diploma (minimum); college or trade accreditation (preferred).
• Legal authorization to work in Canada at the time of application and throughout employment.

DHL does not require Canadian work experience unless it is a bona fide occupational requirement. International education, credentials and work experience are assessed fairly and consistently. The posting also states that artificial intelligence is not used to screen, evaluate or select candidates for this position.

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting.

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