Order Management Superuser – Canadian Tire – Toronto, ON
Location: Toronto, ON | Company: Canadian Tire
Order management analysis and error monitoring make up this full-time Order Management Superuser job at Canadian Tire in Toronto, ON. The posted hiring range is $53,000 to $78,000 a year.
You’ll support the Order Management team’s applications (AOM, Shipment monitor, Bravo and Distributed Order Management) with root cause investigations and analytical reporting. The goal is to find and resolve the system or process issues that interrupt the flow of orders.
About the Role: Order Management Superuser
The Order Management System & Support team works with many teams across Canadian Tire’s Supply Chain and Merchandising departments. Its main objective is efficient processing of Purchase Orders and Store Orders so product reaches the retail customer.
Your day-to-day work covers daily error management, order cancellations and uploads, and answers to ad-hoc analysis requests from the VP, AVP or Manager. Success in this role depends on understanding how these processes and systems work, and which internal stakeholders and areas your work affects.
Benefits and Salary
The broadband salary range is $53,000 to $88,000 CAD annually, and the typical hiring range is $53,000 to $78,000 CAD annually. Final salary decisions also depend on your experience, industry benchmarks, internal equity and other role-specific requirements.
Canadian Tire also lists comprehensive benefits and retirement programs, performance incentives, Continuing Education Programs, product discounts and career growth opportunities. Benefits-eligible employees and their families get $5,000 a year in mental health benefits under the flex benefits program.
Job Details
📌 Job Type: Full time
🏢 Company: Canadian Tire
📍 Location: Toronto, ON
🆔 Requisition ID: JR166260
🗓️ Date Posted: October 13, 2026
💰 Pay: $53,000–$78,000 CAD per year (typical hiring range)
Responsibilities
The work centres on keeping orders moving through the Order Management environments, and it combines routine daily processing with analysis and reporting. You’ll also take part in testing and in corporate initiatives that affect order management.
- Monitor and maintain system health through daily error management and exception analysis
- Validate and process Store and Purchase Order cancellation, upload and manipulation requests
- Process daily Work Re-direct (WRD) for Store Orders and Purchase Orders
- Validate and process daily stranded orders in the Legacy order management system
- Investigate and analyze questions about deal and IEP allocation and rationing
- Respond on time to ad-hoc analysis requests from the VP, AVP or Manager
- Provide testing support when system enhancements and fixes need it
- Own, build and maintain programs, queries, reports and other data within the Order Management environments
- Take part directly in corporate initiatives so Order Management requirements are heard and met
- Challenge the status quo to find creative ways to keep improving daily processes
- Document and maintain documentation for all of the above
Requirements / Skills
The posting asks for 2+ years of Supply Chain experience and a background in information engineering and systems analysis. It also expects you to work comfortably with detailed information and complex systems, and to be a proficient user of standard desktop tools.
- 2+ years of Supply Chain experience
- Education involving information engineering and systems analysis
- Knowledge of Order Management processes and applications
- Proficiency with Excel, Access, Knime and PowerPoint
- Proven ability to work with extremely detailed information and understand complex systems
- Ability to prioritize multiple tasks, identify issues, assess impacts, relay findings and formulate options
- Interpersonal skills and the ability to organize, collaborate and communicate
- Proven curiosity and an ambition to learn, solve and understand
How to Apply
To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: The Order Management Superuser job at Canadian Tire in Toronto is a full-time analyst role that keeps Purchase Orders and Store Orders flowing. Put your 2+ years of Supply Chain experience, your Excel, Access and Knime skills for reporting and queries, and your systems analysis background for root cause work at the top of your resume.
Resume & Application Tips: Past work that resembles daily exception analysis, order processing or report building belongs near the top, written with the posting’s own terms such as stranded orders or order cancellations if you have handled similar work. A measurable example shows the format well, such as “Cut recurring order errors by 30% by building a weekly exception report in Excel.” Mention any experience documenting processes or supporting system testing.
Interview Preparation: Prepare one or two real examples from your own work where you traced a system or process issue to its root cause and explained the impact to stakeholders. Expect to talk about how you prioritize several tasks when daily processing and an ad-hoc request from a senior leader arrive together. Questions worth asking include which of the systems named in the posting you’d work in most and what the team’s reporting looks like.
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