Food Services Manager – Tim Hortons – Duncan, BC

Duncan, BC is home to a Tim Hortons location looking to bring on an experienced Food Services Manager to lead daily operations. This is a hands-on leadership role for someone who thrives in a fast-paced food service environment and has the organizational skills to keep a busy team running smoothly.

As the Food Services Manager, you’ll oversee everything from staff scheduling and performance to inventory management and customer service. You’ll be the driving force behind a motivated team, ensuring guests receive consistent, quality service on every visit.

About the Role: Food Services Manager

This position is responsible for the full scope of restaurant operations management at a Tim Hortons franchise in Duncan, BC. You’ll plan and coordinate daily operations, manage a team of 16–20 staff members, and maintain the high standards that customers expect. From handling cash balancing and financial reports to negotiating with suppliers and addressing customer concerns, no two days will look exactly alike.

Working in a team-oriented environment, you’ll be expected to lead by example — maintaining accuracy under pressure, communicating clearly, and adapting to shifting priorities. The role requires availability across a variety of shifts including mornings, evenings, nights, and weekends, reflecting the demands of a high-volume quick-service restaurant.

Benefits and Salary

This position offers a competitive wage of $36.60 per hour at 40 hours per week. The role includes a strong health benefits package featuring a dental plan, disability benefits, and a health care plan. Tim Hortons Drinkwater is also committed to inclusive hiring practices, offering support programs for persons with disabilities, newcomers and refugees, youth, and veterans.

Responsibilities

The Food Services Manager plays a central role in ensuring smooth, efficient restaurant operations day in and day out. From managing a team of up to 20 staff members to handling financial reporting and supplier negotiations, this role demands strong leadership and a detail-oriented mindset.

• Monitor revenues to determine labour costs and make data-informed staffing decisions
• Supervise and evaluate a team of 16–20 employees, conducting regular performance reviews
• Plan and organize daily operations to ensure efficient service delivery
• Recruit and train new staff, setting clear work schedules and performance expectations
• Balance cash and complete balance sheets, cash reports, and related financial forms
• Organize and maintain inventory, including negotiating arrangements with food and supply vendors
• Address customer complaints and concerns promptly and professionally
• Determine service offerings and implement operational procedures as needed

Requirements / Skills

The ideal candidate brings hands-on experience in food service or restaurant management and has a natural ability to lead teams in a high-pressure environment. Strong communication skills and a client-focused mindset are essential for success in this role.

• 3 to 5 years of experience in food services or a related supervisory/management role
• Secondary (high) school graduation certificate or equivalent education
• Excellent oral and written communication skills to lead staff and interact with customers
• Strong organizational skills with the ability to manage competing priorities under tight deadlines
• Accuracy and attention to detail particularly when handling financial reporting and inventory
• Flexibility and reliability to work a variety of shifts including early mornings, evenings, and weekends
• Team player with efficient interpersonal skills and a dependable, client-focused approach

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date and tailored to reflect your experience in food service management before submitting.

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