Food Service Supervisor – Tim Hortons – Surrey, BC
Location: Vancouver, BC | Company: Tim Hortons
Tim Hortons in Surrey, BC is looking for an experienced Food Service Supervisor to join their team. This is a hands-on leadership role for someone who thrives in a fast-paced food service environment and takes pride in maintaining high quality standards while supporting and guiding a team of food preparation staff.
In this role, you’ll be at the heart of daily operations — from scheduling and training staff to ensuring that every guest receives consistent, quality service. If you have a solid background in food service and enjoy mentoring others, this position offers a real opportunity to take on meaningful responsibility within a well-known Canadian brand.
About the Role: Food Service Supervisor
As a Food Service Supervisor at Tim Hortons Surrey, your primary focus will be on keeping operations running smoothly during your shifts. You’ll coordinate and supervise staff who prepare and portion food, establish work methods and schedules, and make sure the team is meeting both quality and sanitation standards. You’ll also be responsible for estimating ingredient and supply needs, maintaining accurate records, and preparing reports to keep management informed.
Beyond the operational side, this role requires strong communication and interpersonal skills. You’ll handle customer concerns professionally, support new employees through training, and help foster a respectful, welcoming workplace. Tim Hortons is committed to inclusive employment practices and actively supports team members from diverse backgrounds, including newcomers, youth, Indigenous workers, persons with disabilities, and visible minorities.
Benefits and Salary
This position offers a competitive hourly wage of $20.45 to $25.00 (to be negotiated), based on a 40-hour work week. Tim Hortons also participates in several community programs supporting inclusive hiring and employee mentorship, providing a workplace where people from all walks of life can grow professionally.
Job Details
📌 Job Type: Full-Time
🏢 Company: Tim Hortons
📍 Location: Surrey, BC
🗓️ Date Posted: July 07, 2026
⏱️ Schedule: 40 hours per week
💰 Pay: $20.45 – $25.00 per hour (to be negotiated)
Responsibilities
The Food Service Supervisor role covers a broad range of day-to-day duties, from managing staff schedules to overseeing food quality and safety. These responsibilities are central to ensuring smooth, efficient service on every shift.
- Establish methods and schedules to meet daily work targets and keep operations on track
- Supervise and coordinate the activities of staff who prepare and portion food
- Train staff in their job duties, sanitation protocols, and health and safety procedures
- Estimate ingredient quantities and supplies required for meal preparation
- Ensure that food quality and customer service meet established quality control standards
- Address customer complaints or concerns in a professional and timely manner
- Maintain records of stock levels, repairs, sales, and wastage
- Prepare and submit operational reports to management
- Supervise the assembly of trays and delivery of food trolleys
Requirements / Skills
The ideal candidate brings supervisory experience in food service along with a strong work ethic and a commitment to team development. Tim Hortons values candidates who are dependable, detail-oriented, and able to lead by example in a busy environment.
- Education: Secondary (high) school graduation certificate or equivalent experience
- Experience: 1 to less than 2 years in a food service or related supervisory role
- Knowledge of culinary operations relevant to the establishment’s menu and service style
- Strong communication skills for training staff and addressing customer concerns effectively
- Organizational ability to manage schedules, records, and supply estimates
- Commitment to food safety and sanitation standards in all kitchen and service areas
How to Apply
To apply for this Food Service Supervisor position at Tim Hortons in Surrey, BC, use the link below to access the official job posting. Make sure your resume is up to date and reflects your relevant food service and supervisory experience before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Food Service Supervisor role at Tim Hortons in Surrey is perfect for candidates who excel in team leadership, food safety and sanitation, and staff training. On your resume, emphasize any experience with supervising food preparation teams, scheduling, and quality control. If you’ve previously worked in quick-service restaurants or food service management, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like food service supervisor, staff training, and quality control standards that appear in the posting. Quantify your achievements where possible (e.g., “supervised a team of 8 staff across multiple shifts” or “reduced food wastage by 15% through improved inventory tracking”). Write a brief cover letter expressing your genuine interest in Tim Hortons and why you’re a strong fit for this opportunity in Surrey. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Tim Hortons‘s values, Canadian heritage, and commitment to inclusive hiring beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your supervisory and customer service skills. Common questions may include scenarios about handling staff conflicts, maintaining food quality under pressure, and managing shift schedules. Dress appropriately for a food service environment, arrive 10–15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.