Food Service Supervisor – Tim Hortons – Kelowna, BC

Tim Hortons in Kelowna, BC is looking for an experienced Food Service Supervisor to lead a team in a fast-paced coffee shop and restaurant environment. If you have a knack for keeping things running smoothly on the floor and enjoy mentoring others, this could be the right next step in your career.

In this role, you’ll be responsible for coordinating daily operations, managing staff schedules, and making sure every customer walks away satisfied. It’s a hands-on position that blends leadership, quality control, and team coordination in one of Canada’s most recognizable food service brands.

About the Role: Food Service Supervisor

As a Food Service Supervisor at Tim Hortons, you’ll oversee a team of 16 to 20 food service counter attendants and food preparers, helping them stay on track with their duties while ensuring the highest standards of food quality and customer service. You’ll play a key role in establishing work methods and schedules that keep the kitchen and front counter operating efficiently.

This is a physically demanding role in a fast-paced environment — you’ll be on your feet for extended periods, working through tight deadlines and shift changes. Strong communication skills and the ability to stay calm under pressure are essential to success in this position.

Benefits and Salary

This full-time position offers a wage of $20.15 per hour for 40 hours per week. Employees are eligible for a dental plan and health care plan. Tim Hortons also demonstrates a strong commitment to inclusive hiring, with dedicated support programs for persons with disabilities, newcomers and refugees, youth, and veterans — including accessibility accommodations, mentorship programs, and diversity training.

Responsibilities

As a Food Service Supervisor, your day-to-day will involve directing a busy team, maintaining food quality standards, and keeping operations aligned with health and safety guidelines. These responsibilities are central to ensuring both staff performance and customer satisfaction remain consistently high.

• Establish methods and procedures to meet work schedules efficiently
• Supervise and co-ordinate the activities of staff who prepare and portion food
• Train staff in job duties, sanitation practices, and safety procedures
• Estimate ingredient and supply requirements for meal preparation
• Ensure food and service meet quality control standards at all times
• Prepare budgets and cost estimates for operational planning
• Address customer complaints and concerns in a professional manner
• Maintain records of stock, repairs, sales, and wastage
• Prepare and submit reports as required by management
• Establish work schedules for a team of 16–20 food service staff

Requirements / Skills

The ideal candidate brings at least a year of hands-on experience in food service, along with strong communication skills and a genuine ability to lead people. Tim Hortons values team players who stay client-focused and flexible in a high-pressure setting.

• 1 to less than 2 years of experience in a food service or related role
• Excellent oral communication skills for directing staff and interacting with customers
• Efficient interpersonal skills to manage a diverse team effectively
• Flexibility to work various shifts including mornings, evenings, nights, and weekends
• Client-focused mindset with a commitment to service quality
• Authorization to work in Canada is required
• Ability to thrive in a fast-paced, physically demanding environment involving standing, walking, bending, and kneeling

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date and reflects your relevant food service experience before submitting.

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