Food Service Supervisor – Tim Hortons – Courtenay, BC

Tim Hortons in Courtenay, BC is looking for an experienced Food Service Supervisor to join their team at the Cliffe Avenue location. If you have a knack for keeping a busy kitchen running smoothly and enjoy leading a team in a fast-paced food service environment, this could be the right move for you.

In this role, you’ll be responsible for overseeing daily operations at a high-volume coffee shop and fast food outlet, coordinating staff activities, maintaining quality standards, and making sure every customer leaves satisfied. It’s a hands-on leadership position that blends team management with operational oversight.

About the Role: Food Service Supervisor

As a Food Service Supervisor at Tim Hortons, you’ll take charge of supervising a team of 11 to 15 food counter attendants and food preparers. You’ll establish work schedules, set methods to meet operational targets, and ensure that food preparation and portioning runs efficiently throughout every shift. From morning rushes to evening closings, your leadership keeps the location on track.

This position also involves training new staff in job duties, sanitation protocols, and safety procedures. You’ll monitor food and service quality, address customer complaints professionally, and maintain accurate records of stock, repairs, sales, and wastage. Working under pressure with tight deadlines is part of the day-to-day reality, and your ability to stay organized and focused will be key to success.

Benefits and Salary

This full-time position offers a wage of $20.15 per hour at 40 hours per week. Tim Hortons also participates in programs that support persons with disabilities, newcomers and refugees, youth, and veterans, making this a workplace that values diversity and inclusion. Accessibility accommodations are available, and mentorship and coaching opportunities are offered to employees across various backgrounds.

Responsibilities

The Food Service Supervisor at Tim Hortons plays a central role in keeping operations running efficiently across every shift. From scheduling and training to quality control and customer relations, this role covers a broad range of supervisory and administrative duties that directly impact the team and the guest experience.

• Establish methods and work schedules to meet daily operational targets
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation procedures, and workplace safety
• Estimate ingredient and supply requirements for meal preparation
• Hire food service staff as needed to maintain adequate team coverage
• Ensure food and service consistently meet quality control standards
• Prepare budget and cost estimates to support operational planning
• Address customer complaints or concerns in a professional manner
• Maintain accurate records of stock, repairs, sales, and wastage
• Prepare and submit operational reports as required
• Supervise and check assembly of trays to ensure accuracy and presentation

Requirements / Skills

The ideal candidate for this Food Service Supervisor role is someone who thrives in a physically demanding, fast-paced environment and has prior experience managing or coordinating a team in a food service setting. Tim Hortons values individuals who are client-focused, adaptable, and communicate clearly with both staff and customers.

• 1 to 2 years of experience in food service or a related supervisory role
• Client focus with a genuine commitment to customer satisfaction
• Excellent oral communication skills for clear direction and team coordination
• Efficient interpersonal skills to build a positive and productive team dynamic
• Flexibility to work varying shifts including mornings, evenings, nights, and weekends
• Ability to work under pressure and meet tight deadlines in a busy environment
• Physical capability to stand for extended periods, bend, crouch, and kneel as required

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting your application.

Share This Opportunity

Know someone who might be interested? Share this job posting and help them join Tim Hortons in Courtenay.