Customer Service Representative – Tesla – Port Coquitlam, BC

Tesla’s Collision Repair Program is hiring a Collision Customer Service Representative at its facility in Port Coquitlam, British Columbia. If you’re passionate about delivering an exceptional client experience and want to work alongside one of the most forward-thinking vehicle brands on the planet, this role puts you right in the middle of the action.

Day to day, you’ll be the link between the Internal Collision Centre and the customers counting on it — keeping schedules on track, coordinating rentals, managing communications, and making sure every vehicle leaves in the right hands at the right time.

About the Role: Customer Service Representative

As a key member of the Tesla Collision Repair Program, you’ll support all aspects of the Authorized Collision Program — from the moment a vehicle arrives to the moment it’s delivered back to its owner. You’ll juggle work scheduling, supply reordering, vehicle status updates, and rental coordination, ensuring everything runs smoothly behind the scenes.

This role calls for someone who can work with minimal supervision, communicate clearly with both customers and coworkers, and step up to train team members when needed. A customer-first mindset is essential — every interaction reflects the Tesla experience.

Benefits and Salary

Tesla offers a competitive total compensation package. While specific salary details for this posting aren’t listed, Tesla is known for providing employees with benefits that reflect its commitment to team wellbeing and professional growth.

Responsibilities

Working within Tesla’s Collision Repair Program, you’ll be responsible for keeping the day-to-day operations of the Authorized Collision Centre running efficiently. From coordinating vehicle arrivals to managing final delivery, every task you handle directly impacts the customer experience and the centre’s overall performance.

• Manage work scheduling and ongoing schedule maintenance to keep the collision centre operating efficiently
• Prepare for vehicle arrivals by ensuring all logistics and documentation are in order before a car comes in
• Communicate with customers throughout the repair process, setting clear expectations and providing timely updates on vehicle status
• Coordinate rental vehicles and manage smooth handoffs so customers are never left without transportation
• Reorder materials and supplies proactively to prevent operational delays
• Review completed repairs and oversee vehicle delivery back to customers
• Train colleagues on processes and procedures as required by the team

Requirements / Skills

Tesla is looking for a customer-oriented professional who thrives in a fast-paced, independent work environment. The right candidate brings strong communication skills, a proactive attitude, and the versatility to handle multiple moving parts at once.

• Customer-focused approach — genuinely committed to delivering a positive experience for both clients and coworkers
• Willingness to train others and share knowledge within the team
• Ability to work independently with limited supervision while staying organized and on schedule
• Excellent written and verbal communication skills, including the ability to follow detailed instructions accurately
• Microsoft Office proficiency is preferred to support administrative and scheduling tasks
• Accounts receivable experience is a plus and would be an asset in this role

How to Apply

To apply, use the official link below to submit your application directly on the Tesla careers portal. Make sure your resume is up to date and reflects any relevant customer service or collision industry experience before submitting.

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