Customer Experience Pick-up Coordinator (CXPC) – FedEx – Saint-Laurent, QC

FedEx is looking for a Customer Experience Pick-up Coordinator (CXPC) to join their team at their Saint-Laurent, Quebec facility. This part-time, regular position plays a key role in keeping courier operations running smoothly by coordinating pickup and delivery coverage across a busy dispatch area.

This is an interview position, meaning candidates will be assessed through a formal interview process. If you have dispatch coordination experience, strong geographical knowledge of the Saint-Laurent service area, and a solid background within FedEx operations, this could be the right next step in your career.

About the Role: Customer Experience Pick-up Coordinator (CXPC)

As a CXPC at FedEx, your primary focus will be monitoring and coordinating pickup and delivery coverage across courier routes. You’ll apply your geographical and route knowledge to assign couriers efficiently, ensuring maximum on-road efficiency and the highest level of customer satisfaction. Every decision you make has a direct impact on how well FedEx serves its customers in the Saint-Laurent area.

This role requires the ability to work independently and make real-time decisions about workload and resource allocation. You’ll be working with FedEx systems such as Cosmos, KIAC, and FAMIS, analysing operational data and communicating effectively with couriers and team members throughout your shift. As this position is based in Quebec, bilingualism in French and English is required.

Benefits and Salary

FedEx is committed to equity, inclusion, and taking care of its people. While specific compensation details were not listed in this posting, FedEx is known for offering competitive pay and a workplace that values every team member’s contribution. The company actively supports diversity and accessibility, and accommodations are available throughout the recruitment and selection process upon request.

Responsibilities

The Customer Experience Pick-up Coordinator is at the centre of daily field operations, ensuring courier routes are staffed efficiently and customers receive timely service. Using your knowledge of the local dispatch area and FedEx systems, you’ll make real-time operational decisions that keep deliveries on track.

• Monitor and coordinate pickup and delivery coverage across all assigned courier routes
• Apply geographical knowledge of the dispatch service area to make efficient route assignments
• Utilise FedEx systems including Cosmos, KIAC, and FAMIS to manage and track operations
• Compile and interpret analytical data to support workload and resource allocation decisions
• Act independently in making time-sensitive decisions to optimise on-road efficiency
• Communicate effectively with couriers and internal teams using strong verbal and interpersonal skills
• Complete DADS training and all required recurrency training to a minimum score of 90%
• Work varying shifts based on business needs as required

Requirements / Skills

FedEx is looking for a candidate with hands-on experience within their own operations — this role requires 18 months of FedEx experience as a prerequisite. Strong communication skills, the ability to work autonomously, and familiarity with FedEx field operations systems are essential for success in this position.

• High school diploma or educational equivalent required
• 18 months of FedEx experience — internal candidates preferred
• Proficiency in MS Word, Excel, and Outlook at a basic level
• Ability to complete DADS and recurrency training with a minimum score of 90%
• Geographic knowledge of the Saint-Laurent dispatch service area is preferred
• Knowledge of FedEx field operations, features of service, and systems (Cosmos, KIAC, FAMIS)
• Strong interpersonal and verbal communication skills, with the ability to work in a bilingual (French/English) environment
• Ability to operate in a Windows PC environment and maintain all annual accreditations

How to Apply

To apply for this position, use the link below to access the official FedEx job posting. Make sure your resume is up to date and reflects your relevant FedEx experience before submitting your application.

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