Assistant Team Leader – Dollarama – Kitchener, ON
Location: Kitchener, ON | Company: Dollarama
Dollarama is looking for an Assistant Team Leader to join their store in Kitchener, Ontario. As one of Canada’s most recognized retail chains, Dollarama operates fully corporately-owned stores across the country, offering customers a broad assortment of everyday products at consistent, low fixed prices. This is your chance to step into a supervisory retail role with real career growth potential.
This position blends floor operations, team support, and customer service into a dynamic day-to-day schedule. Whether you’re opening the store, supporting staff through their shifts, or ensuring shelves are stocked to standard, no two days look quite the same. Both full-time and part-time schedules are available, making this role accessible to candidates with varying availability.
About the Role: Assistant Team Leader
As an Assistant Team Leader at Dollarama, you’ll work closely with the management team to keep store operations running smoothly. From managing daily shipments and restocking shelves to handling cash management and store opening and closing duties, you’ll play a hands-on role in keeping the store organized, well-presented, and fully operational.
Beyond operational tasks, this role carries real leadership responsibility. You’ll support employee training, oversee break schedules and attendance as manager on duty, and contribute to a safe and clean store environment. Strong communication skills, team leadership, and a customer-first mindset are central to succeeding in this position.
Benefits and Salary
Dollarama offers a solid package for its store-level team members. Employees enjoy weekly pay, paid vacation, and Birthday Leave. A retirement plan is also included, along with genuine opportunities for career advancement within the company. Salary varies according to experience. Both full-time (25+ hours per week) and part-time (fewer than 25 hours per week) permanent positions are available depending on your availability.
Job Details
📌 Job Type: Full-Time or Part-Time, Permanent
🏢 Company: Dollarama
📍 Location: Kitchener, ON
⏱️ Schedule: Day, evening, and weekend shifts (flexible availability required)
Responsibilities
As an Assistant Team Leader, your daily work will touch nearly every part of store operations. From the sales floor to the back room, you’ll be expected to lead by example, keep things moving efficiently, and support both your team and your customers throughout every shift.
- Assist management in overseeing store operations and supervising staff day-to-day
- Process shipments by boxing and unboxing daily deliveries efficiently
- Stock shelves with daily products in compliance with Dollarama’s presentation standards
- Deliver customer service by addressing inquiries and resolving issues in a professional manner
- Uphold safety and cleanliness standards throughout the store at all times
- Perform manager-on-duty tasks including confirming that breaks are taken and logging attendance
- Handle cash management and carry out store opening and closing duties as required
- Support employee training by participating in onboarding and development activities
Requirements / Skills
The ideal candidate for this Assistant Team Leader role brings a combination of retail experience and supervisory know-how. Dollarama values individuals who can juggle multiple priorities, stay composed under pressure, and motivate those around them — all while keeping the customer experience front and centre.
- Retail experience: approximately one (1) year of relevant experience in the retail industry
- Supervisory background: approximately one (1) year in a leadership or supervisory capacity
- Flexible availability including day, evening, and weekend shifts
- Time management and organizational skills with the ability to manage competing priorities
- Strong communication and interpersonal abilities to work effectively with staff and customers
- Leadership and teamwork skills that inspire and support those around you
- Ability to multitask in a fast-paced, high-volume retail environment
- Customer service orientation with a genuine commitment to a positive shopping experience
How to Apply
To apply, use the official Dollarama application link below. Make sure your resume is up to date and reflects your retail and supervisory experience before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Assistant Team Leader role at Dollarama in Kitchener is perfect for candidates who excel in retail supervision, team leadership, and customer service. On your resume, emphasize any experience with store operations, staff scheduling, and inventory management, as well as your ability to work in a fast-paced environment. If you’ve previously worked in retail or a supervisory role, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like supervisory experience, retail operations, and customer service that appear in the posting. Quantify your achievements where possible (e.g., “supervised a team of 8 associates” or “maintained store opening/closing procedures for 6 months”). Write a brief cover letter expressing your genuine interest in Dollarama and why you’re a strong fit for this opportunity in Kitchener. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Dollarama‘s values, store format, and reputation as a Canadian retailer beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your leadership and problem-solving skills. Common questions may include scenarios about handling difficult customers, managing staff conflicts, or staying organized during a busy shift. Dress appropriately for a retail environment, arrive 10–15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.