Assistant Team Leader – Dollarama – Kitchener, ON

Dollarama’s Kitchener location is looking for an Assistant Team Leader to join their store team. If you have a background in retail supervision and enjoy working in a busy, customer-facing environment, this could be a great fit. Both full-time and part-time permanent positions are available depending on your availability.

As an Assistant Team Leader, you’ll work alongside store management to keep daily operations running smoothly — from stocking shelves and handling shipments to supporting your team and serving customers. It’s a hands-on role that suits someone who’s comfortable switching between frontline tasks and supervisory responsibilities throughout their shift.

About the Role: Assistant Team Leader

This position puts you right at the heart of store operations. You’ll support the management team in overseeing staff, managing day-to-day tasks, and making sure the store meets Dollarama’s presentation and customer service standards. From opening and closing duties to cash management, you’ll be a reliable point of contact for both your team and customers.

Compliance with store safety and cleanliness standards is a key part of the job, as is contributing to a positive team environment. You’ll also play a role in training new employees, helping them get up to speed with store procedures and expectations.

Benefits and Salary

Dollarama offers a competitive package for this role, including weekly pay, paid vacation, and Birthday Leave. Employees also have access to a retirement plan and genuine opportunities for career growth within the company. The salary for this position varies according to experience.

Responsibilities

The Assistant Team Leader role covers a wide range of daily tasks, from frontline retail duties to supporting store management. Here’s what a typical day on the job looks like at Dollarama in Kitchener:

• Supporting management in overseeing store operations and coordinating staff throughout the day
• Boxing and unboxing daily shipments and ensuring products are processed efficiently
• Stocking shelves with daily products in compliance with Dollarama’s presentation standards
• Providing customer service and resolving customer issues in a professional and timely manner
• Ensuring compliance with store safety and cleanliness standards, contributing to a well-maintained environment
• Conducting manager-on-duty tasks, including confirming breaks are taken and entering attendance records
• Performing cash management, store opening, and closing duties as required
• Participating in employee training to help onboard and develop new team members

Requirements / Skills

The ideal candidate for this Assistant Team Leader position brings a mix of retail experience and supervisory skills, along with the flexibility to work varied shifts. Dollarama values candidates who are customer-focused, organized, and comfortable leading in a fast-paced setting.

• Approximately one year of retail experience in a relevant role within the industry
• Approximately one year in a supervisory role, demonstrating leadership capabilities
• Flexible availability including day, evening, and weekend shifts
• Strong organizational skills with the ability to manage priorities under pressure
• Excellent communication and interpersonal abilities for working with both staff and customers
• Leadership and teamwork skills to support and motivate a store team
• Ability to multitask and thrive in a dynamic, high-volume retail environment
• Customer service orientation as a core approach to daily interactions

How to Apply

To apply for the Assistant Team Leader position at Dollarama in Kitchener, use the official application link below. Make sure your resume is up to date before submitting.

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