Work Based Learning Program Data Center Operations Technician – Amazon Data Services – Ohio, OH

Amazon Web Services (AWS) is seeking motivated individuals to join the Work Based Learning Program (WBLP) as Data Center Operations Technicians. This 12-month program, starting between October and December 2024, offers a unique opportunity to gain hands-on experience in AWS data centers. As part of AWS Infrastructure Services, you’ll be involved in the design, planning, delivery, and operation of AWS’s global infrastructure. This role is ideal for individuals interested in data center operations, including server installations, hardware maintenance, and troubleshooting network issues.

Based in Ohio, USA, participants will gain valuable experience through technical work, mentorship, and training in data center safety and operations. You’ll collaborate with a diverse team of engineers, supply chain specialists, and operations managers to help maintain AWS’s global infrastructure. AWS offers a flexible, inclusive work environment that promotes continuous learning, making this the perfect opportunity to kickstart your career in data center operations.

About the Role

The Data Center Operations Technician will be responsible for server installations, troubleshooting hardware issues, and responding to operational incidents in AWS data centers. You will collaborate closely with internal teams, such as engineers and software developers, to ensure the smooth operation of AWS’s global infrastructure. Additionally, your role will involve participating in on-call duties, performing scheduled maintenance, and contributing to documentation and process improvement initiatives.

This is a physically demanding role that requires candidates to lift up to 40 pounds, work in noisy and cramped environments, and climb ladders. As part of AWS’s 24/7 operations, you will need to work flexible shifts, including nights, weekends, and holidays. Travel within the regional work area is required, so candidates must have a reliable personal vehicle and a valid driver’s license.

Key Responsibilities

• Perform server rack installations, hardware break-fix, and troubleshooting network issues.
• Serve as the primary contact for internal and external stakeholders, including engineers and contractors.
• Contribute to process improvement initiatives and documentation based on operational analysis.
• Participate in on-call duties and support scheduled maintenance and change management activities.

Basic Qualifications

Amazon requires the following basic qualifications for the Work Based Learning Program Data Center Operations Technician role:

• High school or equivalent diploma.
• 18 years of age or older.
• Willingness to participate in shift rotations to support 24/7 data center operations.

Preferred Qualifications

Amazon prefers candidates who also possess the following qualifications:

• Knowledge of computer hardware components and operating systems.
• Experience managing work and priorities through a ticketing system.
• Completion of STEM classes or vocational course curriculum.
• Experience with Microsoft Office products and applications.

Compensation & Benefits

Amazon offers a competitive compensation package, along with a full range of benefits including:

• Medical, Dental, and Vision coverage.
• 401(k) plan with company match.
• Paid time off and holidays.
• Employee Assistance Programs (EAP) and wellness programs.

Why Work at AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and widely adopted cloud platform. At AWS, you’ll be part of a diverse and inclusive team that encourages continuous learning and personal growth.

AWS offers a supportive work environment with a strong focus on work-life balance, providing the flexibility needed to succeed both at work and at home. Whether you’re starting your career or seeking a new path, AWS welcomes candidates from all backgrounds to apply and thrive in a fast-evolving industry.

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How to Apply

Take the next step in your career by joining the Work Based Learning Program as a Data Center Operations Technician in Ohio. Apply today and begin your journey with AWS!