TSG Specialist I – UPS – Edmonton, AB

UPS, one of the world’s most recognized logistics and technology companies, is hiring a TSG Specialist I at their Edmonton, Alberta facility. This is a full-time, permanent position with a consistent weekday schedule — ideal for an IT professional who thrives in a structured, fast-moving environment and wants to put their technical skills to work within a large-scale enterprise operation.

In this role, you’ll be hands-on with hardware and software deployments, network infrastructure management, and IT compliance across UPS internal facilities, vendor sites, and customer locations. From troubleshooting technical issues to coordinating vendor visits and supporting disaster recovery, this position touches a wide range of IT functions that keep UPS technology running smoothly.

About the Role: TSG Specialist I

As a TSG Specialist I, your primary focus is ensuring reliable IT operations across UPS-approved technology platforms. You’ll handle everything from routine installations and upgrades to more complex network and infrastructure configurations, working across multiple site types and user groups. This is a role that demands both technical depth and the ability to communicate clearly with internal teams and external contacts.

You’ll also play a key part in maintaining compliance with UPS technology standards, conducting audits, and providing training and guidance to customers and colleagues. Teamwork and coordination with vendors are central to the day-to-day rhythm of this position, making it a well-rounded opportunity for an IT professional looking to grow their career within a global organization.

Benefits and Salary

UPS is a Fortune Global 500 company that offers employees a rewarding culture and the resources to grow professionally. While specific compensation details are not listed in this posting, UPS is known for providing competitive benefits packages to its Canadian employees. This is a full-time permanent role, which typically comes with access to benefits, paid time off, and long-term career development opportunities within one of the world’s largest employers.

Responsibilities

The TSG Specialist I role covers a broad range of IT support and infrastructure functions. Day-to-day, you’ll be managing technology deployments across multiple site types, resolving technical issues, and ensuring the UPS technology environment stays compliant and operational. Here’s a breakdown of what you’ll be doing:

• Deploy and support UPS-approved software, hardware, and IT infrastructure across internal and external sites
• Perform installations, upgrades, and configurations at UPS facilities, vendor sites, and customer locations
• Troubleshoot and resolve technical issues for both internal staff and external users
• Manage and maintain networks, landlines, mobile devices, and PBX systems
• Support HDVC and MOVI conference systems and coordinate vendor visits as required
• Conduct regular audits to ensure the IT environment remains compliant with UPS standards
• Provide training and technical guidance to customers and team members
• Participate in disaster recovery procedures and various IT projects

Requirements / Skills

The ideal candidate brings a combination of formal IT education and recognized technical certifications. UPS values professionals who can work independently, communicate effectively, and bring structured problem-solving to complex technical environments. If you hold relevant networking or Microsoft credentials, this role is well-suited to your background.

• Bachelor’s Degree in a relevant field is required
• A+ Certification demonstrating foundational IT hardware and software knowledge
• Microsoft Certified Solutions Associate (MCSA) certification is preferred
• CCENT Cisco Network Certification is preferred, reflecting networking competency
• Ability to work early morning shifts (3:00 a.m. start) Monday to Friday, with occasional weekend availability
• Strong communication skills to provide guidance to customers and coordinate with vendors

How to Apply

To apply, visit the official UPS job posting using the link below. Make sure your resume is up to date and reflects your relevant certifications and IT experience before submitting. The last day to apply is August 30th at 11:59 p.m. MT.

Share This Opportunity

Know someone who might be interested? Share this job posting and help them join UPS in Edmonton.