Service Advisor – Tesla – Calgary, AB

Calgary’s EV scene is growing fast, and Tesla is looking for a driven Service Advisor to join their team in Calgary, Alberta. If you’re the kind of person who genuinely enjoys solving problems, connecting with people, and staying at the forefront of electric vehicle technology, this role puts you right at the intersection of all three.

Day-to-day, you’ll be the first point of contact for Tesla owners bringing their vehicles in for service. That means managing the full customer service experience — from booking appointments and listening to concerns, to coordinating with technicians and walking customers through completed repair work. It’s a role that blends technical understanding with genuine people skills.

About the Role: Service Advisor

As a Service Advisor at Tesla Calgary, you’ll be responsible for owning each service visit from start to finish. That includes assessing technical issues, translating complex vehicle problems into plain language for customers, documenting everything accurately in the Dealer Management System, and keeping customers informed with timely status updates throughout the process. You’ll also handle transactions and guide customers through repair summaries once work is complete.

This role requires strong coordination between customers and the service team. You’ll work closely with Technicians and escalate to the Service Manager when situations call for it. Accuracy, patience, and a proactive mindset are essential — whether you’re juggling multiple appointments or handling a particularly tricky customer situation with care and empathy.

Benefits and Salary

Tesla offers employees the chance to work with some of the most advanced electric vehicle technology in the world. While specific salary details are not listed in this posting, working at Tesla comes with the opportunity to grow your technical knowledge in a rapidly evolving industry and be part of a team that’s contributing to a more sustainable energy future.

Responsibilities

In this role, you’ll manage the complete lifecycle of a customer’s service visit — from the initial inquiry right through to final follow-up. Your ability to communicate clearly, stay organized under pressure, and build trust with customers will directly shape the experience Tesla owners have at the Calgary service centre.

• Deliver exceptional customer service by promptly addressing inquiries, taking ownership of each service visit, and creating a welcoming environment
• Assess technical issues and explain service needs to customers in clear, understandable terms — offering phone-based solutions when possible
• Actively listen to customer concerns, ask clarifying questions to accurately identify problems, and escalate to the Service Manager when needed
• Coordinate with Technicians and document all service details accurately into the Dealer Management System
• Conduct transactions and walk customers through a clear summary of repair work performed
• Manage multiple appointments and competing priorities while keeping records organized and customers informed with timely status updates
• Build customer loyalty by handling complex or challenging situations with empathy and patience, creating positive experiences that drive repeat business

Requirements / Skills

Tesla is looking for a candidate who can balance technical awareness with strong interpersonal skills. The ideal Service Advisor is someone who thrives in a fast-paced automotive environment, takes pride in accuracy, and genuinely enjoys helping customers feel heard and supported throughout their service experience.

• Knowledge of vehicle maintenance and repair, including familiarity with common tools, materials, and techniques
• Strong communication skills to convey precise estimates, status updates, and technical information in a way customers can understand
• Excellent problem-solving abilities to troubleshoot issues and develop timely solutions in collaboration with the service team
• Patience and empathy when dealing with complex vehicle problems or challenging customer situations
• Superior time management and organizational skills to maintain accurate service records and meet business-critical deadlines
• Proficiency in Dealer Management Systems, Outlook, and MS Office, along with a willingness to learn emerging automotive technologies
• Valid driver’s licence required

How to Apply

To apply for this Service Advisor position at Tesla Calgary, use the official link below. Make sure your resume is up to date and reflects your relevant experience before submitting your application.

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