Operations Supervisor – FedEx – Richmond, BC

FedEx is looking for an Operations Supervisor to join the team at their Richmond, BC station. This is a frontline leadership role where you’ll play a hands-on part in keeping sort operations running smoothly — from guiding Cargo Handlers through their daily duties to ensuring packages are handled, routed, and recovered efficiently. If you’re a natural leader who thrives in a fast-moving logistics environment, this could be a great fit.

Day to day, you’ll be overseeing sort operations, mentoring your team, and making sure every process aligns with FedEx Express policies, procedures, and government regulations. The role involves a rotating shift schedule — primarily Monday to Friday — covering either an early morning or midday shift depending on operational needs.

About the Role: Operations Supervisor

As an Operations Supervisor at FedEx Richmond, your focus will be on leading and supporting Cargo Handler staff during sort operations. You’ll direct daily work activities, address service failures quickly, and ensure your team is equipped with the training and guidance they need to perform at their best. This role is central to the station’s ability to meet delivery commitments and uphold the FedEx Express Safety Above All Culture.

Beyond the day-to-day, you’ll also be responsible for mentoring and coaching employees, managing administrative compliance, and resolving conflicts as they arise. The ability to communicate clearly, delegate effectively, and hold yourself and your team accountable are key traits for success in this position. This role reports to Rob Urquhart at YVRR — and notably, no ramp experience is required.

Benefits and Salary

FedEx offers a competitive total compensation package. This position includes a competitive base wage plus CEV (Competitive Employee Variable). FedEx Canada is known for providing employees with strong benefits including health coverage, employee discounts, and opportunities for internal advancement through programs like the EXCEL Leadership Development Stream. As a global leader in logistics, FedEx also invests heavily in employee training and development.

Responsibilities

This role puts you at the centre of FedEx station sort operations, where every shift requires strong decision-making and team leadership. You’ll be responsible for keeping both people and packages moving safely, efficiently, and in line with company standards.

• Lead and direct Cargo Handler staff through daily sort operations and work activities
• Monitor and recover potential service failures within the station sort function
• Mentor, coach, and train employees to ensure they meet performance and compliance standards
• Ensure compliance with FedEx Express policies, procedures, and applicable government regulations
• Address and resolve conflicts on the floor in a timely and constructive manner
• Prioritize and delegate tasks effectively in a time-sensitive, high-volume environment
• Uphold the Safety Above All Culture by promoting safe package handling and workplace behaviour
• Manage administrative processes related to CH functions and departmental compliance

Requirements / Skills

FedEx is looking for a candidate who brings both supervisory confidence and operational know-how to the table. You should be someone who leads by example, communicates with clarity, and holds yourself accountable when things don’t go as planned.

• College degree required
• 2 years of FedEx sort operations or senior hourly experience, OR 2 years of supervisory experience in a related industry
• Valid driver’s licence with a clean driving record (two or fewer violations/accidents in the past 24 months)
• Physical capability to lift up to 70 lbs and manoeuvre packages up to 150 lbs with appropriate equipment
• DG (Dangerous Goods) certification completion and maintenance as part of basic and recurrency training
• Strong leadership skills — ability to inspire, empower, and motivate a team
• EXCEL Leadership Development Stream participation (preferred)
• Organizational and analytical skills with the ability to simplify processes while maintaining quality

How to Apply

To apply for this Operations Supervisor position at FedEx Richmond, click the link below to visit the official job posting. Make sure your resume is up to date and reflects relevant supervisory or logistics experience before submitting.

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