Network Infrastructure Technician – Amazon – Calgary, AB

Amazon Web Services is expanding its infrastructure operations across Alberta, and they’re looking for driven Network Infrastructure Technicians to join the Global Network Deploy team based in the Calgary (YYC) area. This is a hands-on technical role at the heart of the cloud — the people who keep AWS running around the clock.

Working within AWS Infrastructure Services, you’ll be deployed across multiple data centre locations in Alberta, supporting large-scale network builds and day-to-day operations. You’ll collaborate closely with internal AWS teams and external vendors, troubleshoot complex network issues, and help scale next-generation infrastructure as Amazon continues to grow its global footprint.

About the Role: Network Infrastructure Technician

This position is built for someone who thrives with minimal supervision and brings strong technical depth in enterprise-class networking. You’ll be responsible for scaling support across multiple AWS data centre locations, managing capacity, and executing projects as directed by Technical Program Managers. Your work directly enables AWS customers to access the cloud services they depend on.

Beyond day-to-day support, you’re expected to contribute to process improvement — building or enhancing tools, refining operational procedures, and developing best practices for the team. Collaboration is central to this role, and strong written and verbal communication skills are a must for working across cross-functional teams, stakeholders, and external vendors.

Benefits and Salary

The base salary for this role ranges from $36.05 to $46.53 CAD per hour. Amazon offers a comprehensive total compensation package that may include signing bonuses and Restricted Stock Units (RSUs). Final compensation is determined based on experience, qualifications, and work location. Benefits include health insurance (medical, dental, vision, prescription, basic life, and LTD), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and additional wellness resources.

Responsibilities

As a Network Infrastructure Technician, your day-to-day work spans everything from monitoring project queues and deploying hardware to troubleshooting complex network issues across AWS data centres. These responsibilities are critical to ensuring the stability and scalability of Amazon’s global cloud infrastructure.

• Monitor and manage the project queue for new requests, changes, and assignments
• Plan and implement assigned projects according to defined processes, standards, and change management guidelines
• Estimate project requirements in terms of time, cost, and resources
• Troubleshoot network and physical component issues during deployment, including routing, inter-connectivity, and device configuration
• Manage cabling infrastructure connectivity issues, including patch panels, patch cords, and fibre optic systems
• Collaborate with cross-functional teams, including Network Technical Program Managers, engineers, and external vendors
• Participate in the installation, migration, and configuration of new or upgraded hardware
• Manage work and priorities through ticketing systems and defined workflows
• Communicate with stakeholders, share regular project updates, and work to remove obstacles
• Stay current on new technologies, processes, and network designs

Requirements / Skills

The ideal candidate brings hands-on experience in large-scale data centre environments and a solid foundation in TCP/IP networking and physical infrastructure. Amazon values technicians who are highly autonomous, detail-oriented, and committed to safety and documentation standards.

• 1+ year of data centre experience in a hands-on technical role
• 1+ year of computer networking experience, including enterprise-class environments
• High school diploma or equivalent required
• Physical capability to lift and rack equipment up to 40 lbs (approximately 18 kg)
• Knowledge of fibre optic and copper cabling standards, testing equipment (VFL, power meter, OTDR), and troubleshooting methodologies
• TCP/IP networking knowledge and broad understanding of infrastructure technologies
• Experience with cabling infrastructure best practices and methodologies (preferred)
• Strong written and verbal communication skills with the ability to work effectively with peers, customers, and vendors

How to Apply

To apply, use the official link below to submit your application directly through Amazon’s careers portal. Make sure your resume is up to date and reflects your relevant data centre and networking experience before submitting.

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