Member Service Assistant – Costco – Regina, SK

Costco’s Regina warehouse location at 2110 Anaquod Road is looking for a Member Service Assistant to join their team. This front-line role puts you at the heart of the member experience — greeting shoppers, verifying memberships, and helping maintain a safe and welcoming warehouse environment every single day.

From conducting security and safety checks throughout the warehouse to checking receipts at the exit and directing members to products and services, this position keeps things moving efficiently. It’s a hands-on role suited to someone who’s personable, observant, and takes pride in doing things right.

About the Role: Member Service Assistant

As a Member Service Assistant at Costco Regina, your day revolves around member interaction and warehouse safety. You’ll be the first and last point of contact for members — greeting them warmly at the entrance, verifying their membership cards, keeping the entry and exit areas clean, and thanking them on their way out after checking their receipts. Beyond member service, you’ll conduct hourly safety and security checks on foot and using your personal vehicle to walk the warehouse floor and perimeter.

This role also involves monitoring warehouse access points, discreetly observing security-sensitive activities such as armoured vehicle pick-ups and register drawer set-ups, and reporting any suspicious activity to the duty manager. Teamwork, attentiveness, and reliability are central to performing well in this position.

Benefits and Salary

Costco is widely recognized in Canada for offering competitive compensation and a strong benefits package to its employees. While specific pay details for this posting are not listed, Costco typically provides eligible employees with health and dental coverage, retirement savings options, employee discounts, and a workplace culture focused on growth and internal promotion.

Responsibilities

The Member Service Assistant role at Costco covers a broad range of duties that keep the warehouse running safely and members feeling welcomed. From the moment members walk through the doors to when they leave, you play a key part in their experience — and in keeping the facility secure and hazard-free.

• Greet and welcome members at the warehouse entrance, verify membership cards, and offer carts as needed
• Conduct hourly safety and security checks throughout the warehouse and perimeter, on foot and in your personal vehicle
• Identify and correct safety hazards such as spills, trip hazards, and blocked exits, then report findings to the duty manager
• Count member entries using a handheld counter and report half-hourly counts to the Front End team
• Monitor warehouse access and discreetly observe security-sensitive activities including armoured vehicle deposits and register set-ups
• Check member receipts at the exit for accuracy and validity, mark receipts, and thank members on departure
• Direct members to product and service locations and arrange assistance for loading and shopping needs
• Assist with after-hours security by monitoring the exit door from your personal vehicle and communicating via 2-way radio
• Support other warehouse areas as required

Requirements / Skills

Costco is looking for a candidate who is personable, dependable, and comfortable working in a busy warehouse environment. No prior industry experience is required — what matters most is your attitude, your ability to stay alert, and your commitment to providing excellent member service.

• High School Diploma or GED preferred but not mandatory
• Valid Driver’s Licence and personal vehicle required for after-hours perimeter security checks
• Strong interpersonal skills — must be comfortable approaching, greeting, and interacting with members throughout the shift
• Observant and detail-oriented — ability to identify safety and security concerns and respond appropriately
• Reliable and punctual with a professional demeanour in all member-facing situations
• For Quebec locations, candidates must be able to communicate in French (oral and written)

How to Apply

To apply for the Member Service Assistant position at Costco Regina, use the link below to access the official job posting. Make sure your resume is up to date and ready to submit before you begin the application.

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