Member Service Assistant – Costco – Montréal, QC

Costco’s warehouse location at 1015 Marché Central in Montréal, QC is looking for a Member Service Assistant to join their front-line team. This role puts you at the heart of the member experience — from the moment shoppers walk through the door to when they head home with their cart full. If you enjoy being on your feet, interacting with people, and taking workplace safety seriously, this could be a solid fit.

Day-to-day, you’ll be doing a mix of member greeting, receipt verification, security monitoring, and warehouse safety checks. It’s a hands-on, active role that requires both people skills and attention to detail. You’ll also be conducting perimeter checks using your personal vehicle after hours, so a valid driver’s licence is a must.

About the Role: Member Service Assistant

As a Member Service Assistant at Costco Montréal, you’ll serve as one of the first and last points of contact for members visiting the warehouse. Your duties span member greeting, membership verification, entry counting, and keeping the entrance and exit areas clean and welcoming. You’ll also monitor and assist members at the exit by checking receipts against merchandise — a key part of Costco’s loss prevention and member accountability process.

Safety is a significant part of this position. You’ll conduct hourly warehouse safety and security checks, identify and resolve hazards like spills and blocked exits, complete inspection forms, and report findings to the duty manager. You’ll also play a role in after-hours security by watching the exit door from your personal vehicle and driving the warehouse perimeter. This requires discretion, reliability, and the ability to communicate via two-way radio. As this position is at a Quebec location, candidates must be able to communicate in French (oral and written).

Benefits and Salary

Costco is widely recognized across Canada for offering competitive compensation and a strong benefits package to its employees. While specific salary details are not listed in this posting, Costco is known to provide benefits such as health and dental coverage, paid time off, and employee perks including access to Costco membership benefits. Details about compensation will be discussed during the hiring process.

Responsibilities

The Member Service Assistant role at Costco Montréal involves a wide range of tasks that keep the warehouse running safely and members feeling welcomed. From greeting shoppers at the entrance to conducting security checks after closing, every responsibility contributes to a smooth and secure member experience.

• Greet and assist members entering the warehouse — smile, make eye contact, verify membership cards, and offer carts as needed
• Conduct hourly safety checks throughout the warehouse and perimeter, correcting hazards like spills, trip risks, and blocked emergency exits
• Track member entry counts using a handheld counter, reporting half-hourly totals to the Front End and logging them on weekly reports
• Monitor warehouse access and observe security-sensitive activities (armoured vehicle pickups, jewellery and register set-up) while managing a panic button
• Check backpacks, bags, and strollers at exit points as part of loss prevention procedures
• Verify receipts at exit by comparing them to merchandise, resolving any discrepancies quickly and professionally
• Conduct after-hours perimeter checks from a personal vehicle and monitor the exit door until closing managers have safely departed
• Complete inspection forms and attend warehouse safety meetings, reporting any concerns to the duty manager
• Support other warehouse areas as needed

Requirements / Skills

Costco values candidates who are dependable, people-oriented, and take safety and security seriously. This role suits someone who is comfortable being active throughout their shift and can communicate effectively with both members and team members in a bilingual environment.

• High School Diploma or GED preferred
• Valid Driver’s Licence and access to a personal vehicle — required for after-hours perimeter security checks
• Bilingual communication in French and English (oral and written) — mandatory for this Montréal location
• Strong interpersonal skills — ability to greet, assist, and communicate with a diverse membership base in a courteous manner
• Attention to detail — essential for receipt checks, safety inspections, and security monitoring
• Reliability and discretion — particularly for after-hours duties and sensitive security observations

How to Apply

To apply, use the official link below to submit your application through Costco’s hiring portal. Make sure your resume is up to date and that you have your driver’s licence information on hand before starting the application.

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