Food Service Supervisor – Tim Hortons – Medicine Hat, AB

Tim Hortons in Medicine Hat, Alberta is looking for an experienced Food Service Supervisor to join their team. This is a hands-on leadership role where you’ll be responsible for keeping daily operations running smoothly, supporting your crew, and ensuring every guest gets the quality experience Tim Hortons is known for.

From coordinating staff schedules to maintaining food quality control standards, this position puts you right at the centre of the action. If you have a background in food service and enjoy mentoring others while working in a fast-paced setting, this could be a strong fit.

About the Role: Food Service Supervisor

As a Food Service Supervisor, you’ll oversee the daily workflow of kitchen and counter staff, ensuring food is prepared, portioned, and served according to standards. You’ll establish work methods and schedules that keep the team efficient during busy periods, whether it’s an early morning rush or a weekend shift.

This role also involves training new staff in job duties, sanitation protocols, and safety procedures. You’ll be expected to address customer concerns professionally, maintain accurate records, and submit operational reports — all while keeping a close eye on ingredient levels and supply needs.

Benefits and Salary

This position offers a wage of $19.50 per hour for 30 to 40 hours per week. Additional perks include free parking and staff accommodation availability. Tim Hortons also participates in government and community programs that support youth employment, offering on-the-job training, mentorship, coaching, and networking opportunities for younger workers.

Responsibilities

In this supervisory role, you’ll be actively involved in the day-to-day operations of the food service establishment. From managing staff and coordinating food prep schedules to handling customer feedback and keeping records in order, your contributions will directly impact the team’s performance and guest satisfaction.

• Establish methods to meet work schedules and keep operations on track during all shifts
• Supervise and co-ordinate the activities of staff who prepare and portion food
• Train staff in job duties, sanitation standards, and workplace safety procedures
• Estimate ingredients and supplies required for meal preparation to prevent shortages
• Ensure food quality and service consistently meet established quality control standards
• Address customer complaints or concerns promptly and professionally
• Maintain records of stock levels, equipment repairs, sales, and wastage
• Prepare and submit operational reports as required
• Establish work schedules for food and beverage servers, counter attendants, food preparers, and kitchen helpers

Requirements / Skills

The ideal candidate brings several years of food service experience and is comfortable leading a team in a fast-paced environment. Tim Hortons values individuals who are client-focused, communicative, and adaptable — qualities that translate directly into strong team leadership and consistent service delivery.

• Education: Secondary (high) school graduation certificate required
• Experience: 3 to less than 5 years of relevant food service experience
• Knowledge of the establishment’s culinary genres and food service operations
• Excellent oral communication skills for interacting with both staff and customers
• Client focus with the ability to resolve complaints calmly and effectively
• Flexibility to work a variety of shifts including mornings, evenings, nights, and weekends
• Team player who supports a collaborative and welcoming work environment
• Ability to work under pressure and stand for extended periods in a fast-paced setting

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting.

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