Food Service Supervisor – Tim Hortons – Keswick, ON

Tim Hortons in Keswick, Ontario is looking for an experienced Food Service Supervisor to lead a frontline team in a busy, fast-paced food service environment. This is a hands-on leadership role where you’ll keep daily operations running smoothly while maintaining the quality and service standards guests expect.

Working across evenings, weekends, and flexible shifts of 30 to 44 hours per week, you’ll play a central role in coordinating staff, managing schedules, and ensuring every customer leaves satisfied. If you have a background in food service and are ready to step into a supervisory capacity, this position offers steady hours and competitive pay.

About the Role: Food Service Supervisor

As a Food Service Supervisor at Tim Hortons Keswick, you’ll oversee a team of 3 to 4 staff members, including food and beverage servers, counter attendants, food preparers, and kitchen helpers. Your day-to-day responsibilities will cover everything from establishing work methods and schedules to training new hires on food safety procedures and job duties.

This role demands strong interpersonal communication, the ability to work under pressure, and a client-focused mindset. You’ll be expected to uphold quality control standards, address customer concerns professionally, and maintain accurate records — all while keeping the team motivated and on track in a high-energy setting.

Benefits and Salary

This position offers a wage of $19.25 per hour, with hours ranging from 30 to 44 hours per week. The role includes a variety of shift options — evenings, weekends, and flexible scheduling — making it a solid fit for candidates who appreciate schedule variety alongside consistent employment.

Responsibilities

In this role, you’ll be directly responsible for the day-to-day coordination of food service operations — from scheduling staff and overseeing food prep to addressing customer concerns and submitting reports. These responsibilities are essential to ensuring the location runs efficiently and consistently meets service and quality standards.

• Establish methods to meet work schedules and keep operations on track during busy periods
• Supervise and co-ordinate activities of staff involved in food preparation and portioning
• Train staff in job duties, sanitation protocols, and food safety procedures
• Estimate ingredients and supplies needed for meal preparation to reduce waste and control costs
• Hire food service staff and support their onboarding into the team
• Ensure food and service consistently meet established quality control standards
• Prepare budget and cost estimates as required by management
• Address customer complaints and concerns in a professional, client-focused manner
• Maintain records of stock, repairs, sales, and wastage
• Prepare and submit reports on operations and team performance
• Supervise assembly of trays and delivery of food trolleys to ensure accuracy
• Establish work schedules for a team of 3 to 4 staff members

Requirements / Skills

The ideal candidate for this Food Service Supervisor role brings prior experience in a food service setting along with genuine leadership qualities. Tim Hortons values team players who are adaptable, communicate clearly, and put the customer experience first.

• Secondary (high) school graduation certificate or equivalent education
• 1 to 2 years of experience in food service or a related supervisory role
• Knowledge of culinary genres relevant to the establishment’s menu and operations
• Excellent oral communication and interpersonal skills for managing staff and customers
• Client-focused attitude with the ability to handle complaints calmly and effectively
• Flexibility and team orientation — comfortable working evenings, weekends, and variable shifts
• Ability to perform in a fast-paced, high-pressure environment while standing for extended periods

How to Apply

To apply for this Food Service Supervisor position at Tim Hortons in Keswick, use the link below to access the official job posting. Make sure your resume is up to date and reflects your relevant food service and supervisory experience before submitting.

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