Food Service Supervisor – Tim Hortons – Fort Macleod, AB

Fort Macleod’s local Tim Hortons is looking for an experienced Food Service Supervisor to lead a team in a fast-paced coffee shop environment. If you’re someone who thrives under pressure, enjoys coaching others, and takes pride in delivering consistent, quality service, this could be a great fit for your next career step.

In this role, you’ll be on the floor day-to-day — coordinating staff, maintaining quality standards, and keeping operations running smoothly across various shifts. Whether it’s the early morning rush or a late-night crew, you’ll be the one keeping things on track.

About the Role: Food Service Supervisor

As a Food Service Supervisor at Tim Hortons in Fort Macleod, you’ll oversee between 5 and 10 team members including food counter attendants and food preparers. Your responsibilities range from coordinating daily tasks and establishing work schedules to training new staff on proper sanitation, safety procedures, and job duties. You’ll also monitor inventory, estimate supply needs, and ensure everything from food preparation to tray assembly meets Tim Hortons’ quality control standards.

This position involves working in a noisy, fast-paced food service environment that requires physical stamina — expect extended periods of standing, bending, crouching, and kneeling. You’ll also be the first point of contact for customer concerns or complaints, so strong interpersonal skills are essential. Shifts span early mornings, days, evenings, nights, and weekends, making reliability and flexibility key traits for success in this role.

Benefits and Salary

This position offers a wage of $19.50 per hour for 36 to 40 hours per week. Tim Hortons supports its team with a solid benefits package including a dental plan, health care plan, life insurance, and a night shift premium. Financial perks include a performance bonus. Additional benefits include employer-paid training and learning opportunities, team building activities, and other supplementary benefits. The employer is also a Recognized Employer under Government of Canada programs and actively supports persons with disabilities, newcomers, refugees, youth, and Indigenous workers.

Responsibilities

As a Food Service Supervisor, your day revolves around keeping the team organized, the food consistent, and the customers satisfied. From scheduling staff to tracking inventory and handling complaints, you’ll play a central role in the smooth operation of the Fort Macleod Tim Hortons location.

• Establish methods and systems to meet daily work schedules efficiently
• Supervise and co-ordinate activities of staff involved in food preparation and portioning
• Train staff on job duties, sanitation standards, and workplace safety procedures
• Estimate ingredient and supply quantities required for meal preparation
• Ensure food quality and customer service meet Tim Hortons’ quality control standards
• Address customer complaints and concerns in a professional and client-focused manner
• Maintain records of stock levels, repairs, sales, and wastage
• Prepare and submit operational reports as required
• Supervise and check the assembly of trays and food orders
• Establish and manage work schedules for a team of 5–10 employees

Requirements / Skills

The ideal candidate for this Food Service Supervisor role is someone with hands-on experience in a food service or coffee shop environment who is ready to step into a leadership position. Tim Hortons values team players who are reliable, client-focused, and able to handle the demands of a busy shift without losing their cool.

• Experience: 1 to less than 2 years in a food service or related role
• Leadership ability: comfortable supervising and directing a team of 5–10 people
• Client focus: committed to delivering quality service and resolving customer concerns
• Physical capability: able to stand for extended periods, bend, crouch, and kneel in a fast-paced setting
• Interpersonal skills: effective communicator who collaborates well with team members
• Reliability: dependable across a variety of shift types including early mornings, nights, and weekends
• No formal education credential required — relevant experience is what counts

How to Apply

To apply for this Food Service Supervisor position at Tim Hortons in Fort Macleod, use the link below to visit the official Job Bank posting. Make sure your resume is up to date and reflects your relevant food service experience before submitting.

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