Dispatcher – FedEx – Richmond, BC

Richmond, BC is home to one of FedEx’s key Canadian operations, and the team there is looking for a skilled Dispatcher to join Federal Express Corporation Canada. This is an on-site, interview-required position based at the Vancouver Regional Office, ideal for someone already familiar with FedEx operations and ready to take on a coordination role that directly impacts customer satisfaction and delivery efficiency.

As a Dispatcher, you’ll be at the centre of Pickup and Delivery coordination, using your knowledge of routes and geography to make real-time decisions that keep couriers moving and customers happy. It’s a role that demands sharp analytical thinking, strong communication, and comfort working independently under pressure.

About the Role: Dispatcher

The primary function of this position is to monitor and coordinate Pickup and Delivery coverage across assigned courier routes. You’ll apply your geographical and route knowledge to allocate resources efficiently, ensuring that drivers are deployed in ways that maximise on-road performance. This isn’t a passive monitoring role — you’ll be making active decisions about workload distribution and resource allocation throughout your shift.

Working closely with the broader facility operations team, you’ll be expected to uphold FedEx’s service standards and contribute to a culture of safety and reliability. The role requires proficiency with internal FedEx systems such as Cosmos, KIAC, and FAMIS, and you’ll need to complete all required DADS and recurrency training to a minimum 90% threshold. Teamwork, accountability, and adaptability are essential traits for anyone stepping into this position.

Benefits and Salary

FedEx is known for offering competitive compensation and a strong benefits package to its Canadian workforce. While specific pay details for this role are not listed in the posting, employees at FedEx Canada typically enjoy access to health and dental coverage, employee assistance programs, and opportunities for internal advancement. FedEx’s commitment to inclusion, diversity, and employee well-being is reflected in its workplace culture and hiring practices.

Responsibilities

Day-to-day, a Dispatcher at FedEx is responsible for keeping courier operations running smoothly across a defined service area. From assigning routes to interpreting operational data, each task plays a direct role in ensuring customers receive their packages on time and couriers are set up for success.

• Monitor and coordinate Pickup and Delivery coverage across assigned courier routes throughout the shift
• Apply geographical knowledge to make route assignments that maximise on-road efficiency
• Analyse operational data and make independent decisions regarding workload and resource allocation
• Use FedEx internal systems including Cosmos, KIAC, and FAMIS to track and manage field operations
• Complete all required training including DADS and recurrency training to a minimum 90% passing threshold
• Communicate clearly with couriers and internal teams using strong verbal and interpersonal skills
• Support overall customer satisfaction by ensuring coverage gaps are identified and addressed promptly

Requirements / Skills

The ideal candidate for this Dispatcher role brings hands-on FedEx experience and a confident, solutions-focused mindset. FedEx values team members who can think on their feet, communicate clearly, and take ownership of operational decisions without constant supervision.

• High school diploma or educational equivalent required
• Minimum 18 months of FedEx experience — internal candidates are strongly encouraged to apply
• Proficiency in MS Word, Excel, and Outlook at a basic level
• Knowledge of FedEx field operations and systems such as Cosmos, KIAC, and FAMIS
• Geographic knowledge of the dispatch service area is preferred
• Ability to compile and interpret analytical data and act independently on workload decisions
• Strong interpersonal and verbal communication skills for coordinating with drivers and team members

How to Apply

To apply for this Dispatcher position at FedEx in Richmond, BC, use the official application link below. Make sure your resume is up to date and reflects your relevant FedEx experience before submitting.

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