Digital Fulfillment Team Lead – Walmart – Saint John, NB

Walmart Canada’s Saint John location is looking for a Digital Fulfillment Team Lead to help guide a team of associates through the day-to-day operations of the Digital Fulfillment department. Based at 450 Westmorland Rd, Saint John, NB, this role puts you at the centre of customer experience and team development inside one of Canada’s most recognized retail brands.

In this position, you’ll balance floor leadership with associate coaching, supporting the Digital Fulfillment Coach and Store Management Team while keeping operations running smoothly across picking, dispensing, and customer service tasks. It’s a hands-on role that suits someone who thrives in a fast-moving retail environment and enjoys bringing out the best in their team.

About the Role: Digital Fulfillment Team Lead

As a Digital Fulfillment Team Lead, you’ll assist in leading department processes, responding to issues as they arise, and making sure daily tasks are completed to a high standard. You’ll coordinate task priorities, lead team huddles, and help ensure that customers receive the attentive, friendly service they expect from Walmart Canada.

Beyond the operational side, this role carries a meaningful people development component. You’ll work alongside the Coach and People Lead to identify training opportunities, support performance conversations, and assist with recruiting and onboarding new associates. Keeping the work environment safe, clean, and compliant with company procedures is also a key part of the position.

Benefits and Salary

The minimum rate of pay for this position starts from $19.15/hour. Walmart Canada offers a competitive benefits package that includes comprehensive health benefits (based on employment status), life insurance, paid time off, a store discount, stock options, deferred profit sharing, and access to the Live Better U and EQ Health programs. Eligibility for certain benefits may depend on hours worked or full-time/part-time status.

Responsibilities

The Digital Fulfillment Team Lead wears several hats on any given shift — from supporting customers on the sales floor to delegating tasks and following up on completion. The role requires a confident communicator who can keep the team informed, focused, and motivated while also stepping in to resolve issues and assist wherever needed.

• Deliver excellent customer service by greeting customers warmly, helping them locate merchandise, promoting products and services, and resolving concerns appropriately
• Coordinate daily tasks by providing direction and assisting with picking and dispensing duties as communicated by the Digital Fulfillment Coach and Store Management Team
• Assess department presentation and in-stock levels, identifying deficiencies and initiating corrective action
• Lead the daily Team Huddle at the start of each shift — set goals, share updates, and track team productivity
• Assign associates across store areas to ensure proper coverage and address availability needs
• Identify training opportunities during area tours with the Coach and team associates, providing ongoing feedback and development support
• Maintain a safe and clean work environment by following company policies, completing safety sweep logs, and ensuring fixtures and displays are secure
• Complete GTA/Workday administrative tasks and provide support to store management
• Support performance management and growth conversations for associates in partnership with the Coach and People Lead, including assisting with recruiting and hiring

Requirements / Skills

This role is a strong fit for someone who is naturally organized, flexible, and people-focused. Walmart is looking for a team lead who can balance operational demands with genuine care for associate development and customer satisfaction. The ability to communicate clearly across different situations — from a quick huddle to a coaching conversation — is essential.

• Strong interpersonal and communication skills to engage effectively with customers, associates, and management
• Team leadership ability including delegating tasks, following up, and motivating others in a retail setting
• Flexibility to work a variety of shifts including mornings, afternoons, evenings, and nights
• Customer service orientation with a genuine desire to assist shoppers and resolve issues professionally
• Attention to detail when assessing department presentation, in-stock levels, and safety compliance
• Positive, collaborative attitude with the ability to work under pressure and adapt to changing priorities

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting.

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