Customer Service Manager – Walmart – Woodstock, NB

Walmart Canada’s store at 430 Connell Street in Woodstock, New Brunswick is looking for a Customer Service Manager to lead front-end operations and help deliver a consistently positive shopping experience. If you’re someone who thrives on keeping things moving in a fast-paced retail environment and genuinely enjoys supporting both customers and a team, this role is worth a closer look.

This is a leadership position at the front end of the store, meaning you’ll be the go-to person for keeping checkouts running smoothly, resolving customer concerns, supporting cashiers, and making sure company programs and compliance standards are met. It’s a hands-on role that blends people management, operational oversight, and customer service in equal measure.

About the Role: Customer Service Manager

As a Customer Service Manager, you’ll oversee everything that happens at the front end of the store — from associate coverage and break coordination to cash management, transaction approvals, and register audits. You’ll train associates on company systems and procedures, including scanning accuracy, discount programs, and safety requirements, ensuring your team is set up to serve customers effectively.

You’ll also play a key role in loss prevention and EAS compliance, making sure merchandise is properly deactivated at checkout and that any alarm-related processes are handled correctly. Promoting Walmart programs and initiatives — including protection plans, charity campaigns, and credit card services — is also part of the job. Flexibility across mornings, afternoons, evenings, and nights is expected, as the store operates across a wide range of shifts including weekends and holidays.

Benefits and Salary

The minimum rate of pay for this position starts at $16.85 per hour. Walmart Canada also offers a range of benefits including comprehensive health coverage (based on hours and employment status), life insurance, paid time off, a store discount, access to the Live Better U education program, EQ Health support, deferred profit sharing, and stock options. Some benefits are tied to full-time or part-time status and hours worked.

Responsibilities

The Customer Service Manager at Walmart keeps the front end of the store operating efficiently and professionally. From overseeing cashier coverage to managing audits and compliance, this role requires someone who can handle a high volume of tasks simultaneously while keeping their team motivated and customers well-served.

• Lead front-end operations by monitoring associate coverage, coordinating breaks, and supporting outlying registers to keep customer flow moving efficiently
• Resolve customer and associate concerns professionally, providing guidance and escalating issues where necessary to maintain a positive experience
• Train associates on company systems and procedures including scanning accuracy, productivity standards, EAS processes, and safety requirements
• Oversee transactions including purchases, returns, and exchanges — providing approvals, correcting errors, and ensuring all processes follow company guidelines
• Manage cash and registers by preparing for daily opening and closing, providing change to cashiers, maintaining appropriate cash levels, and completing audits
• Support EAS and loss prevention by confirming merchandise is properly deactivated at checkout and ensuring greeter protocols and failure-to-deactivate logs are completed accurately
• Promote Walmart programs including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs
• Follow safety and emergency procedures at all times, including proper lifting techniques, maintaining a clean work area, and supporting evacuation and theft prevention protocols

Requirements / Skills

Walmart is looking for a candidate who’s adaptable, communicative, and comfortable in a leadership role. You should be someone who can stay focused under pressure, manage competing priorities without losing sight of the customer experience, and bring a positive, team-oriented attitude to every shift.

• Flexible availability including evenings, weekends, holidays, and overnight shifts as required by business needs
• Strong communication skills to handle customer and associate concerns with professionalism and composure
• Team leadership ability to train, guide, and support associates across front-end operations
• Physical capability to stand for extended periods, bend, and lift items up to 20 lbs regularly, and occasionally up to 50 lbs
• Attention to detail for cash management, transaction oversight, compliance documentation, and audit accuracy
• Positive and helpful attitude with a genuine focus on delivering an exceptional customer experience

How to Apply

To apply, use the link below to visit the official Walmart Canada job posting. Make sure your resume is up to date before submitting your application.

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