Desktop Support Technician – Tesla – Langley, BC

Tesla is looking for a Desktop Support Technician to join its IT Operations team in Langley, British Columbia. This is a hybrid role that puts you at the centre of Tesla’s IT support ecosystem, covering Canada West and surrounding areas. If you’re a technically sharp problem-solver who thrives in a fast-moving environment and enjoys working across a wide range of systems and teams, this could be a strong fit.

Day to day, you’ll be the face of IT — handling everything from endpoint troubleshooting and device management to software support for engineering applications. You’ll work alongside teams like Asset Management, Network Ops, Information Security, and Desktop Engineering, while also contributing to process improvements and taking ownership of special projects.

About the Role: Desktop Support Technician

This position sits within the IT Services function of IT Operations, meaning you’ll be directly supporting users across both technical and non-technical departments. Your primary responsibilities will centre on resolving endpoint issues on Windows and macOS platforms, managing tickets within defined SLAs, and providing both onsite and remote assistance. You’ll also support engineering applications such as Autodesk, Adobe Suite, Catia, 3DX, and O365.

Beyond day-to-day support, you’ll be expected to collaborate effectively across multiple IT disciplines, contribute to technical documentation, and escalate enterprise-level issues as needed. The role also involves occasional support for the IT Answers team, IT Field Support, Network Ops, and IT MFG, so adaptability and cross-functional communication are key.

Benefits and Salary

Tesla offers a competitive total compensation package. While specific salary figures were not listed in this posting, Tesla is known for providing benefits that reflect the scope and responsibility of its technical roles. Candidates are encouraged to discuss compensation expectations during the interview process.

Responsibilities

In this role, you’ll be handling a broad mix of technical support tasks that keep Tesla’s operations running smoothly. From resolving daily tickets to contributing to long-term IT projects, your work will directly impact the productivity of teams across the organization.

• Provide onsite and remote support for computers and mobile devices across Canada West
• Troubleshoot hardware and software issues primarily on Windows and macOS, with Linux exposure being an asset
• Support engineering and general-use applications including Autodesk products, Adobe Suite, O365, 3DX, and Catia
• Utilize device management systems such as SCCM, Active Directory, Azure, JAMF, and Intune to diagnose and resolve issues
• Troubleshoot basic network issues on local endpoints, including DNS, DHCP, and VPN concerns
• Create and improve technical documentation — articles, procedures, and system guides used across the IT team
• Collaborate across IT teams including Asset Management, O365, Information Security, Desktop Engineering, and Network to escalate and resolve enterprise-level issues
• Manage daily tickets and ensure resolution within SLAs defined by IT Operations policy
• Take ownership of special projects, involving relevant teams and ensuring timely completion

Requirements / Skills

Tesla is seeking a candidate who brings solid hands-on experience in enterprise IT support and can communicate clearly with both technical colleagues and non-technical end users. A proactive mindset, attention to detail, and the ability to manage competing priorities are equally important as technical skills.

• Minimum 4 years of desktop support experience with Windows and Mac environments
• Enterprise IT environment experience utilizing Active Directory, Azure, and Exchange
• Linux experience is preferred and considered an asset
• Experience troubleshooting engineering applications such as Autodesk, Catia, or similar tools is preferred
• Strong written and verbal communication skills, with the ability to translate technical information for non-technical audiences
• Excellent customer service skills with strong attention to detail and reliable follow-up
• Flexibility with schedule and travel to support Canada West and surrounding areas as needed

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date and tailored to reflect your desktop support and enterprise IT experience before submitting.

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