Business Systems Engineer – AI – Canadian Tire – Toronto, ON

Canadian Tire Corporation is on the lookout for an AI-first Business Systems Engineer to join their team in Toronto, Ontario. This is a hands-on builder role sitting at the intersection of business analysis, process design, AI agent development, and Atlassian platform enablement — ideal for someone who gets excited about making workflows smarter and more scalable.

In this position, you’ll work directly with cross-functional teams to design and deploy AI-powered solutions using platforms like Atlassian Rovo Studio, Jira, Confluence, and Microsoft 365 Copilot. The goal is to help CTC teams move away from manual, inconsistent processes toward standardized, AI-enabled workflows that boost productivity, quality, and traceability across the organization.

About the Role: Business Systems Engineer – AI

This role touches three key domains: AI enablement and agent design, Atlassian administration, and business process design. You’ll be responsible for building AI agents that automate repetitive tasks, decompose requirements, summarize information, and improve decision-making across teams. You’ll also configure and maintain Atlassian tools — from workflow settings and permissions to automation rules and Confluence knowledge structures — ensuring teams have the right infrastructure to operate efficiently.

Beyond the technical side, this is fundamentally an enablement role. You’ll create playbooks, training materials, and demos; run office hours; and coach teams on responsible AI usage. You’ll partner closely with BSA, Solution Architecture, Product, Engineering, QA, Delivery, and business stakeholders to identify high-value automation opportunities — all while documenting your work in alignment with CTC Engineering governance standards.

Benefits and Salary

Canadian Tire offers a broadband salary range of $80,000 to $131,000, with final compensation based on experience, internal equity, and market conditions. Alongside competitive pay, employees receive comprehensive benefits and retirement programs, performance incentives, continuing education programs, and career growth opportunities. The enhanced flex benefits package includes $5,000 per year in mental health benefits for eligible employees and their families, plus total well-being tools and resources. Additional perks include product discounts, Canadian Tire Profit Sharing, and savings programs for eligible staff.

Responsibilities

As a Business Systems Engineer – AI at Canadian Tire, your day-to-day work spans designing intelligent automation, administering Atlassian platforms, and enabling teams to adopt AI-powered ways of working. These responsibilities are central to CTC’s push toward scalable, standardized, and technology-forward operations.

• Design and build AI agents that automate repetitive tasks, decompose requirements, create and update work items, summarize information, and support better decision-making
• Translate business problems into practical AI-enabled workflow designs, including agent instructions, prompts, knowledge sources, inputs, outputs, guardrails, and human review points
• Monitor and improve AI agents, automation rules, and Atlassian configurations by collecting feedback and analyzing adoption and effectiveness
• Promote responsible AI usage by ensuring outputs are reviewed, assumptions are transparent, and workflows adhere to approved standards and access controls
• Configure and administer Atlassian capabilities across Jira and Confluence, including project settings, workflows, permissions, templates, fields, and automation rules
• Create Confluence templates, guidance pages, and knowledge structures that support AI agent performance and consistent delivery practices
• Support rollout and adoption of AI-enabled ways of working through playbooks, training materials, demos, office hours, and coaching sessions
• Document agent designs, automation logic, configuration decisions, and operating procedures in line with CTC Engineering practices and governance standards
• Partner with BSA, Solution Architecture, Product, Engineering, QA, Delivery, and business teams to identify high-value AI and automation use cases

Requirements / Skills

The right candidate for this role is a practical builder and enabler — someone equally comfortable configuring Atlassian platforms and coaching non-technical stakeholders. Canadian Tire values people who thrive in fast-paced, ambiguous environments and can balance platform standards with real team needs.

• Atlassian Rovo Studio experience or comparable low-code/no-code AI agent platforms — hands-on design, build, test, and improvement of AI agents
• Strong Jira and Confluence knowledge, including how the two platforms work together to support requirements, traceability, delivery, and knowledge management
• Experience with Atlassian automation, marketplace apps, integrations, or reporting capabilities is a strong asset
• Strong analytical skills with the ability to break down complex processes and translate them into simple, scalable workflow solutions
• Documentation and enablement skills — ability to create process maps, templates, playbooks, and training materials
• Strong facilitation and communication skills, with the ability to explain AI and platform concepts to both technical and non-technical audiences
• Stakeholder management skills — comfortable collaborating across BSA, Product, Engineering, Architecture, QA, Delivery, and business groups
• Results-driven mindset with the ability to work effectively in ambiguous, fast-moving settings

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting your application.

Share This Opportunity

Know someone who might be interested? Share this job posting and help them join Canadian Tire in Toronto.