Customer Service Manager – Walmart – Rimouski, QC

Walmart Canada’s Rimouski location is looking for a Customer Service Manager to lead front-end operations and deliver the kind of shopping experience that keeps customers coming back. This is a hands-on leadership role at the heart of the store, where you’ll coordinate a team, handle transactions, and set the standard for service on every shift.

As a Customer Service Manager, you’ll be the go-to person for front-end associates, managing coverage, training staff, overseeing cash processes, and ensuring every customer leaves with a positive impression. If you thrive in a fast-moving retail environment and enjoy coaching a team while keeping operations running smoothly, this role is worth a close look.

About the Role: Customer Service Manager

This position is responsible for coordinating all front-end operations at the Walmart Rimouski store. From supervising cashiers and monitoring coverage to preparing registers and overseeing purchases, returns, and exchanges, the Customer Service Manager ensures every process aligns with company standards and delivers a seamless experience for shoppers.

You’ll also play a key role in compliance and safety, making sure emergency procedures are followed, EAS systems are functioning properly, and all associates are trained on company programs and initiatives. Teamwork and communication are central to this role, as you’ll regularly liaise between associates and management to resolve concerns and maintain high standards on the floor.

Benefits and Salary

The minimum rate of pay for this position starts at $19.55 per hour. Walmart Canada also offers a range of benefits including comprehensive health benefits, life insurance, paid time off, a store discount, stock options, deferred profit sharing, and access to the Live Better U education program and EQ Health support. Eligibility for certain benefits may be based on hours worked or employment status.

Responsibilities

The Customer Service Manager at Walmart Rimouski is responsible for keeping the front end of the store running efficiently and safely. From managing associate schedules to overseeing cash accuracy, these day-to-day duties directly impact both the team experience and the customer experience on the floor.

• Enforce safe work practices and ensure emergency procedures are followed, including safe lifting techniques, store cleanliness, and response to emergency codes
• Handle customer and associate concerns, providing guidance and resolving issues in a timely and professional manner
• Monitor front-end coverage, coordinating associate breaks and providing assistance to outlying registers as needed
• Train associates on store systems and company procedures, including scanning accuracy, productivity standards, company programs, and safety protocols
• Oversee transactions including purchases, returns, and exchanges, approving corrections and verifying processes meet company guidelines
• Manage EAS systems, ensuring cashiers are deactivating properly, greeters are addressing issues, and all failure-to-deactivate logs are completed
• Prepare registers for opening and closing shifts, manage cash levels, provide change as needed, and complete audits on register accuracy
• Promote company-sponsored programs and initiatives, including credit card services, the Walmart protection plan, charity initiatives, and discount programs

Requirements / Skills

Walmart is looking for someone who is flexible, communicative, and customer-focused. The ideal candidate is a reliable team player who can lead by example, adapt to shifting priorities, and bring a positive attitude to every interaction on the floor.

• Flexibility to work a variety of shifts including mornings, afternoons, evenings, and nights
• Strong communication skills to effectively guide associates and interact with customers
• Team-oriented mindset with the ability to coordinate and support a front-end team
• Problem-solving ability to handle customer concerns and transaction errors with confidence
• Attention to detail for cash handling, audits, and compliance with company programs
• Leadership qualities such as being a good listener, staying positive under pressure, and mentoring associates

How to Apply

To apply, visit the official Walmart Canada job posting using the link below. Make sure your resume is up to date before submitting your application.

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