Customer Rep-Station – FedEx – Woodbridge, ON

FedEx is hiring a Customer Rep-Station at their Woodbridge, Ontario facility located at 45 Di Poce Way. This is a part-time, permanent position ideal for someone who thrives in a fast-paced facility operations environment and enjoys being the first point of contact for customers.

This role sits at the intersection of customer service, administrative support, and operational coordination. You’ll handle everything from clerical duties across hub and station areas to managing damaged or incorrectly addressed packages — making sure shipments reach their destinations as efficiently as possible.

About the Role: Customer Rep-Station

As a Customer Rep-Station, you’ll be responsible for a wide range of clerical and administrative functions across key operational areas including linehaul, records management, quality assurance, and customer service. You’ll serve as a primary contact for customers dealing with a variety of shipping issues, meaning strong communication and problem-solving skills are essential day-to-day.

Working in a distribution centre setting, you’ll also tend to damaged and incorrectly addressed packages in a timely manner to optimise delivery times. This role requires solid time management and multi-tasking abilities, as priorities can shift quickly in a monitored, high-pressure environment.

Benefits and Salary

FedEx is committed to employment equity and offers an inclusive workplace where all employees are valued for their contributions. As part of a globally recognised logistics organisation, you’ll have access to training programs and the opportunity to build long-term skills in the facility operations sector. Specific compensation details were not listed in this posting — candidates are encouraged to discuss pay during the recruitment process.

Responsibilities

The Customer Rep-Station role covers a broad range of duties across hub and station operations. You’ll be the face of FedEx customer service at the facility level while also keeping administrative and operational functions running smoothly on a daily basis.

• Handle clerical and administrative functions across hub and station areas including linehaul, records management, and quality assurance
• Serve as first point of contact for customers reaching out with shipping inquiries or issues, providing professional and effective responses
• Manage damaged and incorrectly addressed packages in a timely manner to minimise delivery delays
• Perform data entry and review with high accuracy, using Microsoft Office and web-based applications
• Operate general office equipment including phones, copiers, and fax machines as part of day-to-day clerical duties
• Complete mandatory training and recurrency requirements as directed to maintain operational standards
• Work collaboratively across facility departments while managing changing priorities in a fast-paced, monitored environment

Requirements / Skills

FedEx is looking for a detail-oriented candidate with solid customer service experience and the ability to juggle multiple responsibilities under pressure. Familiarity with dock operations or distribution centre environments is a real asset for this role.

• High School Diploma or GED required; college diploma preferred
• Minimum two (2) years of customer service, clerical, or related experience; experience in a dock or distribution setting is preferred
• Proficiency in Microsoft Office and web-based applications, with general data entry and typing skills
• Knowledge of Canadian Customs regulations and FedEx Express/Ground products is an asset
• Physical ability to lift 70 lbs and manoeuvre packages up to 150 lbs with appropriate equipment
• Strong interpersonal and verbal communication skills with a professional, customer-focused approach
• Analytical, problem-solving, and negotiation skills with a demonstrated ability to handle stress in a high-pressure work environment

How to Apply

To apply for this Customer Rep-Station position at FedEx in Woodbridge, use the link below to access the official job posting. Make sure your resume is up to date and reflects your relevant customer service and administrative experience before submitting.

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