Cloud Support Engineer (Korean Proficiency) Job Opportunity – Vancouver, BC / Toronto, ON – $57,700-$96,400/year

We are seeking an enthusiastic Cloud Support Engineer with Korean proficiency to join our team at Amazon Web Services (AWS) Canada, Inc..

This is an excellent opportunity for professionals in Vancouver, BC and Toronto, ON, offering a dynamic work environment with a competitive salary ranging from $57,700 to $96,400 per year.

About Us

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 featured products and services. AWS Support Engineering teams span the globe, implementing innovative cloud computing solutions and solving technical problems.

Our team is dedicated to helping customers get the most out of their Product and Support investment and contributing to a follow-the-sun roster to assist companies worldwide.

Role of the Cloud Support Engineer

As a Cloud Support Engineer, you will be at the forefront of transformational technology, acting as the ‘Cloud Ambassador’ across all cloud products. You will work on critical, complex customer problems, apply advanced troubleshooting techniques, and provide unique solutions to our customers’ individual needs.

You will also contribute to feedback and improvement initiatives and participate in a follow-the-sun model to ensure 24/7/365 support.

Key Responsibilities

• Solve customer issues through various contact channels including web, live chat, and telephone.
• Apply advanced troubleshooting techniques to provide tailored solutions for customers.
• Provide feedback to internal teams to improve AWS services.
• Drive projects that improve support-related processes and the customer support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Coach/mentor new hires and participate in hiring and training development.
• Work rotational shifts including nights, weekends, and holidays based on customer demand.

Compensation & Benefits

• Base Salary: $57,700/year up to $96,400/year, based on experience and skills.
• Medical, Dental, and Vision Coverage.
• Maternity and Parental Leave Options.
• Paid Time Off (PTO).
• Equity, Sign-on Payments, and Other Compensation.

Requirements

• 1+ years of software development or technical support experience.
• Experience troubleshooting and debugging technical systems.
• 1+ years of system administration experience.
• Fluency in both written and verbal Korean.

Preferred Qualifications

• Bachelor’s degree in computer science or equivalent.
• Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP).
• Experience with virtualization (Hypervisors, VMware, Xen).

Amazon is committed to a diverse and inclusive workplace. We encourage candidates from diverse backgrounds to apply.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

Working Conditions

This position operates on a 24/7/365 model, requiring work shifts that include nights, weekends, and holidays.

We value work-life harmony and offer flexible work hours and arrangements to support this balance. The position may also offer options for a hybrid work model, allowing you to work from home when in-office collaboration isn’t necessary.

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How to Apply

This position is not just a job; it’s an opportunity to grow professionally and make a significant difference in the cloud computing landscape. We look forward to your application!