Team Leader – Dollarama – Hamilton, ON

Dollarama is looking for a motivated Team Leader to join their Hamilton, Ontario store. As one of Canada’s most recognizable retail chains, Dollarama operates corporately-owned locations from coast to coast, offering customers a wide range of general merchandise at consistent low prices. This is a full-time, permanent position with real opportunities to grow within the company.

This role puts you at the centre of daily store operations — from leading and mentoring store associates to maintaining visual merchandising standards and delivering on customer service expectations. If you have retail experience, solid leadership skills, and the drive to take on more responsibility, this could be a strong next step in your career.

About the Role: Team Leader

As a Team Leader at Dollarama, you’ll be responsible for guiding your team through daily operations while keeping the store running efficiently. You’ll oversee shelf stocking, shipment processing, cash management, and store opening and closing procedures. Your ability to stay organized and prioritize tasks will be essential in a high-volume retail environment.

Beyond day-to-day operations, you’ll also be involved in employee training, performance evaluations, and handling customer concerns promptly and professionally. Maintaining store safety and cleanliness standards and participating in inventory processes round out the scope of this role. Strong communication and a calm, solution-focused approach will set you up for success here.

Benefits and Salary

Dollarama offers a competitive package for this full-time Team Leader role. Employees receive weekly pay, paid vacation, and a Birthday Leave benefit. There’s also a retirement plan in place, along with genuine opportunities for career advancement within the company. Salary varies according to experience.

Responsibilities

As a Team Leader, your day-to-day will span everything from frontline supervision to back-of-house operations. You’ll be the go-to person for keeping the store running smoothly, supporting your team, and upholding the standards that Dollarama customers rely on.

• Lead and supervise store associates, offering guidance and support throughout each shift
• Oversee store merchandising, shelf stocking, and the unboxing and processing of daily shipments
• Ensure excellent customer service standards are consistently met across the store
• Conduct manager-on-duty tasks, including managing breaks, timekeeping, and attendance
• Implement and maintain visual merchandising standards aligned with company strategy
• Address customer complaints and resolve issues promptly and professionally
• Maintain store safety and cleanliness standards and contribute to their upkeep
• Perform cash management and handle store opening and closing duties as required
• Participate in inventory processes and support employee training and performance evaluations

Requirements / Skills

The right candidate for this role will bring a combination of retail experience and proven leadership ability. Dollarama values team members who are self-motivated, organized, and ready to step up in a fast-paced, high-volume environment. Open availability is a must, as scheduling is based on store operational needs.

• Minimum one year of retail industry experience is required
• Minimum one year of team management experience in any setting
• Open availability including days, evenings, and weekends
• Strong organizational skills with the ability to manage competing priorities efficiently
• Good leadership and communication skills with a demonstrated ability to support and motivate a team
• Ambition to grow within the company and take on increasing responsibility over time
• Ability to thrive in a dynamic, fast-paced environment with high transaction volumes

How to Apply

To apply, use the link below to access the official Dollarama job application. Make sure your resume is up to date before submitting.

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