CA-Pro – Apple – Pointe-Claire, QC

Pointe-Claire is home to one of Apple’s retail locations, and right now, they’re looking for a CA-Pro — the most knowledgeable and skilled sales role in the store. This isn’t a typical retail position. As a Pro at Apple, you’re the go-to expert for customers, a mentor to your teammates, and a key driver of Apple’s business community growth in the area.

This role blends deep product expertise with genuine customer connection. You’ll be helping people find solutions that fit their lives while staying sharp on the latest in Apple products, services, and competitor technology. If you thrive in a fast-paced retail environment and love sharing knowledge, this could be a great fit.

About the Role: CA-Pro at Apple

As a Pro, your primary focus is delivering top-tier sales and service to Apple customers. You’ll go beyond the transaction — understanding each customer’s needs, presenting tailored product and service recommendations, and guiding them through their purchasing journey. Your breadth of knowledge across Apple’s ecosystem, combined with your awareness of the broader tech landscape, sets you apart in the store.

You’ll also play a critical mentorship role on the team, keeping colleagues informed about the latest offerings, purchase options, and emerging technology trends. Maintaining accuracy in your work, contributing to an inclusive store culture, and supporting other areas of the store as needed are all part of what makes a Pro indispensable at Apple Retail.

Benefits and Salary

Apple is known for offering a competitive total rewards package. While the posting doesn’t list a specific wage for this location, candidates in Ontario can expect a hiring rate up to the midpoint of the pay range, with exceptional candidates potentially earning up to the maximum. Apple also provides a culture grounded in inclusion, accessibility, and professional development, with reasonable accommodations available for applicants with disabilities.

Responsibilities

A CA-Pro at Apple carries a broad set of responsibilities that go well beyond selling. You’re expected to be a product expert, a customer advocate, and a team mentor all at once. Each interaction is an opportunity to build brand loyalty and deliver an experience that only Apple can offer.

• Deliver top-performing sales and service by understanding customer needs, identifying ownership opportunities, and presenting the right products and services
• Educate customers on relevant ways to buy Apple products and walk them through their options clearly and confidently
• Stay current on Apple’s offerings, Product Zone sales processes, and broader consumer and technology trends
• Mentor teammates across the store on Apple products, services, purchase options, and emerging technology outside of Apple
• Maintain accuracy in all tasks and follow established guidance and procedures
• Support other areas of the store as needed, including general customer service and additional duties as assigned
• Champion inclusion and diversity by respecting differences and contributing to a welcoming store environment
• Grow Apple’s business community by developing effective business solutions and collaborating with key partners

Requirements / Skills

Apple is looking for a candidate who combines retail or sales experience with genuine passion for technology and customer connection. The ideal Pro brings both expertise and empathy to every interaction, and is committed to ongoing learning and team development.

• Availability to work a flexible schedule that includes evenings, weekends, and public holidays as required by the business
• Experience in retail, sales, or a related field with a demonstrated track record of strong results
• Bilingualism in French and English is required for this Quebec-based role (sign language supported)
• Knowledge of Apple products and services with the ability to effectively communicate solutions based on individual customer needs
• Strong problem-solving skills — able to resolve customer concerns with care, learning, and strong presentation abilities
• Ability to thrive in a fast-paced retail environment, often managing multiple customers simultaneously
• Collaborative mindset — motivated to share knowledge and support teammates in achieving both individual and team goals

How to Apply

To apply, visit the official Apple job posting using the link below. Make sure your resume is up to date and reflects your relevant retail, sales, or technology experience before submitting.

Share This Opportunity

Know someone who might be interested? Share this job posting and help them join Apple in Pointe-Claire.