CA-Manager – Apple – Vancouver, BC

Apple Retail in the Vancouver Metro Area is looking for a CA-Manager to lead, coach, and develop a team that delivers the kind of customer experience only Apple can offer. This is a leadership role at the heart of the store floor — where you’ll shape culture, drive results, and help people do what they love, every single day.

This position goes well beyond managing a team. As a Store Manager at Apple, you’ll be actively present on the floor, modelling excellent customer interactions, executing operational strategies, and collaborating with other leaders to meet key business priorities. If you’re energized by fast-paced retail environments and have a genuine passion for inclusive leadership, this role is built for you.

About the Role: CA-Manager

As a Manager at Apple Retail, you’ll be responsible for driving performance across your assigned areas of the store while keeping the team motivated and accountable. Your day-to-day will involve working alongside team members, coaching them through real customer interactions, and ensuring that Apple’s standards for customer service are consistently met. You’ll also assist with recruiting, training, and retaining a high-performing, diverse team that reflects Apple’s values.

Beyond team development, you’ll help maintain company policies and procedures, protect confidential business and customer information, and take meaningful action to foster a safe, respectful, and inclusive environment. You’ll be expected to demonstrate Apple’s values of inclusion and diversity in your daily actions and serve as a role model for the behaviours that make Apple teams exceptional.

Benefits and Salary

Apple is known for offering a competitive total compensation package to its retail leadership team. While specific salary details are not listed in this posting, Apple typically provides benefits including health and wellness coverage, product discounts, and opportunities for career growth and development within one of the world’s most recognized brands. Additional details will be discussed during the recruitment process.

Responsibilities

As a Store Manager at Apple, your responsibilities span team leadership, floor operations, customer experience, and cultural stewardship. Every day brings a mix of coaching conversations, strategic execution, and hands-on customer interactions — all in service of delivering Apple’s best to the people who walk through the door.

• Lead and develop a team by empowering each member to grow, learn, and achieve both performance and developmental goals
• Assist with recruiting, training, and retaining a diverse, high-performing team aligned with Apple’s values
• Participate actively in Floor Leadership, interacting with team members and customers throughout the store and modelling excellent service standards
• Address concerns and escalations from customers and team members, partnering with leadership or People partners when appropriate
• Drive business priorities by planning and executing operational strategies within assigned functional areas of the store
• Maintain company policies and procedures and protect confidential business, customer, team member, and financial information
• Foster an inclusive environment by respecting differences, demonstrating Apple’s values of inclusion and diversity, and taking action to keep the workplace safe and respectful
• Role model inclusive leadership behaviours and actively build and retain diverse teams

Requirements / Skills

Apple is looking for a retail leader who leads with integrity, communicates with clarity, and brings genuine enthusiasm for developing others. The ideal candidate thrives under pressure, stays calm in a constantly shifting environment, and makes decisions grounded in both data and good judgment.

• Retail or sales leadership experience — you’ve led others in a customer-facing environment before
• Flexible availability to work evenings, weekends, and public holidays as required by store operations
• Strong communication skills with the ability to tailor your style to different audiences and situations
• Sound decision-making ability using analytics, experience, and sound judgment
• Coaching and mentorship capability — you develop others through meaningful feedback and follow-through
• Conflict resolution skills — you can navigate difficult conversations and settle differences productively
• High integrity and trustworthiness — you operate transparently and hold yourself and others to high standards
• French language proficiency (written and spoken) is required if the role is based in Quebec; English is required throughout Canada

How to Apply

To apply, visit the official Apple job posting using the link below. Make sure your resume is up to date and reflects your leadership experience before submitting your application.

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