CA-Manager – Apple – Toronto, ON

Apple Retail in Toronto, Ontario is looking for a Store Manager (CA-Manager) to lead a high-performing team and deliver the kind of exceptional experience that only Apple can offer. This is a hands-on retail leadership role where you’ll spend meaningful time on the floor, coaching your team and making sure every customer interaction reflects Apple’s commitment to inclusion, quality, and genuine care.

In this role, you won’t just manage — you’ll actively shape the culture and performance of your store. From developing team members to driving key business priorities, you’ll collaborate across departments and model the behaviours that make Apple Retail one of the most distinctive customer environments in the world.

About the Role: CA-Manager

As a Manager at Apple Retail, your day revolves around your people and your customers. You’ll lead, coach, and empower your team to grow both professionally and personally, while ensuring that the store meets its performance goals and delivers on Apple’s broader business priorities. You’ll take ownership of specific functional areas within the store and execute operational strategies with clarity and purpose.

Beyond the metrics, this role carries a genuine responsibility to uphold Apple’s values of inclusion and diversity. You’ll create a safe, respectful, and welcoming environment for your team and customers alike — handling concerns, escalating when needed, and always acting with integrity. You’ll protect confidential company, customer, and financial information while ensuring compliance with all company policies and procedures.

Benefits and Salary

Apple is known for offering a comprehensive benefits package to its retail employees, which typically includes health and wellness coverage, employee product discounts, and opportunities for career advancement within the company. While a specific salary figure has not been listed in this posting, Apple is recognized as a competitive employer in the retail management space. Details will be discussed during the hiring process.

Responsibilities

As a Manager at Apple Retail Toronto, you’ll be at the centre of daily store operations — from floor leadership and team coaching to executing business strategies in your assigned functional areas. These responsibilities are what drive both the team’s performance and the customer experience that Apple is known for.

• Lead and develop a team by setting clear expectations, providing ongoing coaching, and helping each member achieve their performance and developmental goals
• Assist with recruiting, training, and retaining a diverse, high-performing retail team
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modelling best practices and ensuring business priorities are met
• Address concerns and escalations from both customers and team members, partnering with leadership and People partners as appropriate
• Drive business performance by planning and executing operational strategies within assigned functional areas of the store
• Maintain company policies and protect all confidential business, customer, team member, and financial information
• Champion inclusion by modelling inclusive leadership behaviours, fostering diversity, and taking action to ensure a safe and respectful environment for everyone

Requirements / Skills

Apple is looking for a retail leader with genuine experience managing and motivating people — someone who leads with integrity, communicates with clarity, and thrives in a dynamic, customer-facing environment. If you have a track record of exceeding goals and bringing out the best in the people around you, this role could be a strong fit.

• Experience leading others in retail, sales, or a related field is required
• Schedule flexibility to work nights, weekends, and public holidays as needed based on business demands
• Bilingualism in French and English is required for roles based in Quebec; English is required across all of Canada (sign language supported)
• Sound decision-making using analytics, experience, and good judgement — asking the right questions and acting with timeliness
• Coaching and mentorship skills to develop team members and build their confidence through effective feedback
• Conflict resolution ability to settle differences constructively and guide the team through challenges with composure
• High level of integrity and the ability to instil trust within the team through consistent, values-driven leadership

How to Apply

To apply for the CA-Manager position at Apple Retail Toronto, use the official application link below. Make sure your resume is current and reflects your retail leadership experience before submitting.

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