CA-Business Pro – Apple – Montreal, QC

Apple Retail in Sainte-Catherine, Québec is looking for a Business Pro to join a team dedicated to helping businesses grow through technology. This is a role for someone who genuinely understands the needs of Small and Medium Business (SMB) customers and knows how to translate Apple’s ecosystem into real-world solutions that make a difference for business owners and their teams.

As a Business Pro at Apple, you’re not just selling products — you’re building lasting relationships with high-potential business customers, serving as a mentor to your colleagues, and partnering with leadership to connect clients with the tools they need to thrive. If you have a background in technology or business solutions sales and a passion for Apple products and services, this role puts you at the centre of where that expertise matters most.

About the Role: CA-Business Pro

The Business Pro at Apple Retail plays a dual role: serving customers directly and elevating the entire team’s understanding of business client needs. You’ll engage proactively with Apple Retail Business customers, identifying their ownership opportunities, presenting tailored product and service recommendations, and guiding them through relevant purchasing options. You’ll also participate in business sessions, briefings, workshops, and events, bringing creative recommendations that fit each client’s unique situation.

A strong emphasis is placed on account management and pipeline building, using Customer Relationship Management (CRM) tools to strategize, plan, and forecast business performance. You’ll collaborate cross-functionally with leadership to ensure smooth account transitions and a seamless customer experience, all while maintaining full compliance with Apple’s policies and procedures. Inclusion and diversity are integral to the Apple culture, and you’ll be expected to model those values in your daily interactions.

Benefits and Salary

For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range, with exceptional candidates who bring significant experience potentially earning up to the range maximum. Apple is known for offering a comprehensive benefits package that supports employees across multiple dimensions of well-being, though specific details were not listed in this posting.

Responsibilities

As a Business Pro, your day-to-day work spans direct customer engagement, team mentorship, and strategic account management. Each of these responsibilities contributes to Apple Retail’s mission of making technology work for businesses in meaningful ways.

• Establish and engage business customers by showcasing Apple technology and helping them discover how Apple and third-party products can support their operations
• Proactively provide excellent customer service to Apple Retail Business customers, identifying ownership opportunities and presenting relevant products and services
• Serve as the go-to expert on business solutions and mentor team members on business customer needs
• Collaborate in business sessions, briefings, workshops, and events by recommending tailored offerings that fit customers’ needs
• Partner with leadership and cross-functional teams to manage account transitions and ensure a seamless customer experience
• Strategize and forecast business performance through account management, pipeline building, and CRM tools
• Maintain process mastery of all Retail Business programs to guarantee compliance with Apple’s policies and procedures
• Contribute to an inclusive environment by demonstrating Apple’s values of inclusion and diversity in daily activities

Requirements / Skills

Apple is looking for a candidate who brings both technical knowledge and genuine relationship-building skills to the role. The ideal Business Pro is comfortable working in a fast-paced retail environment, communicates effectively across different audiences, and has a demonstrated track record in technology or business solutions sales.

• Retail or sales experience, or related professional background is required
• Extensive business solutions experience with Apple products and services
• Bilingual proficiency in written and spoken French and English is required for this Québec-based role (sign language supported)
• Availability to work a flexible schedule including nights, weekends, and public holidays as needed
• Strong organizational and process management skills, with the ability to prioritize and respond to customer requests efficiently
• Excellent communication skills with the ability to adapt your style for business owners, executives, and internal teams
• Advanced Apple expertise in mobility adoption and business transformation, with knowledge of key SMB industries and technology trends
• Comfort with CRM tools and the ability to learn and navigate new systems

How to Apply

To apply for the Business Pro position at Apple in Sainte-Catherine, use the official application link below. Make sure your resume is up to date and reflects your experience in business solutions and technology sales before submitting.

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