Assistant Store Manager – Loblaws – Toronto, ON

Loblaws is looking for an Assistant Store Manager to join their team in the GTA District of Toronto, Ontario. As one of Canada’s largest employers and a cornerstone of Canadian retail, Loblaws offers a genuine opportunity to lead, develop people, and make a real impact in your community. If you’re a results-driven leader ready to step up, this role puts you right at the heart of store operations.

Reporting directly to the Store Manager, you’ll oversee everything from customer service excellence and team development to inventory management and staffing strategies. Day-to-day, you’ll be the engine that keeps the store running smoothly — balancing people leadership with operational accountability in a fast-paced retail environment.

About the Role: Assistant Store Manager

This position is about more than managing shelves and schedules. As an Assistant Store Manager at Loblaws, you’ll act as a role model for customer service, coach your team toward their full potential, and collaborate with internal departments and company buyers to drive strong business results. You’ll also be accountable for Shoppers Home Health Care sales, guiding customers through equipment and service decisions with professionalism and care.

Beyond the day-to-day, this role demands a commitment to workplace safety, security programs, and succession planning. You’ll build an inclusive, respectful environment aligned with Loblaws’ CORE Values — Care, Ownership, Respect, and Excellence — and contribute to their broader sustainability and social impact goals.

Benefits and Salary

Loblaws offers a hiring range of $65,000 to $85,000 per year for this position, with the final offer based on your experience, knowledge, and the geographic region. Beyond compensation, colleagues enjoy progressive career development, comprehensive training, scheduling flexibility, and a full suite of competitive benefits. Loblaws is consistently recognized as one of Canada’s Top Employers, Canada’s Best Diversity Employers, and Canada’s Top Employers for Young People.

Responsibilities

As Assistant Store Manager, your responsibilities span team leadership, customer experience, and operational management. From resolving customer concerns to coordinating with buyers on inventory, every part of this role contributes to the store’s overall success and the wellbeing of colleagues and customers alike.

• Model customer service excellence by presenting yourself as a benchmark for courteous, efficient service on the floor
• Resolve customer complaints effectively and in accordance with established company guidelines
• Lead and develop employees by encouraging ownership of performance and supporting career development plans with regular follow-up
• Coordinate with company buyers on inventory purchasing decisions and oversee the store’s merchandising activities
• Drive Shoppers Home Health Care sales through professional advice, consultations, and personalized service to individuals and institutions
• Manage staffing objectives including recruiting, evaluating job candidates, and scheduling employees for maximum productivity
• Implement safety and security programs to protect company assets and ensure all employees are aware of emergency procedures
• Pursue succession planning to continuously develop internal talent and ensure every key role has a capable candidate ready to step in
• Plan and execute in-store events successfully and in coordination with relevant departments

Requirements / Skills

Loblaws is looking for a leader who thrives under pressure, communicates with clarity, and genuinely invests in the people around them. The ideal candidate brings a strong mix of retail operations knowledge, people management skills, and a values-driven approach to decision-making.

• Strong communication and presentation skills to guide both individuals and groups on products, services, and procedures
• Client relationship development — ability to build and maintain meaningful contacts within the community and with internal stakeholders
• Adaptability in a fast-paced environment with the ability to prioritize and manage competing demands
• Compliance with health and safety regulations and a proactive approach to workplace safety
• Detail orientation and strong written and verbal communication for reporting, scheduling, and team instructions
• Alignment with company values including a demonstrated commitment to diversity, equity, inclusion, and Loblaws’ CORE Values

How to Apply

To apply for this Assistant Store Manager position at Loblaws in Toronto, use the official link below. Make sure your resume is up to date and reflects your leadership experience before submitting.

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