Apple Specialist – New York, NY – $26.25 – $32.95/hr

We’re seeking a highly creative and driven individual to fill the role of Technical Specialist at Apple. This full-time position is based in the vibrant heart of New York, NY on 5th Avenue, offering a substantial salary range from $60,000 to $90,000 per year, reflecting the importance and expertise required for this role.

Position Summary

As a Technical Specialist at Apple, you will help customers get more out of our products by sharing your knowledge and providing exceptional customer service. This role is essential for enhancing the user experience and ensuring customer satisfaction.

Responsibilities

• Provide Technical Support: Provide technical support and advice to customers.
• Ensure Customer Satisfaction: Ensure customer satisfaction by delivering high-quality service.
• Stay Updated: Stay updated on Apple products and services to assist customers effectively.
• Team Collaboration: Collaborate with team members to enhance the overall customer experience.
• Troubleshoot Issues: Troubleshoot technical issues and provide solutions.

Key Qualifications

• Education: Bachelor’s degree or equivalent practical experience.
• Experience: Minimum 2 years of experience in B2B sales and in sales development and relationship management.
• Preferred Skills:
  • Strong technical aptitude and interest in Apple products.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Customer service experience preferred.
  • Problem-solving skills and attention to detail.

Why Join Us?

• Competitive Compensation: Receive a generous salary and have the opportunity to earn performance-based bonuses.
• Robust Benefits: Enjoy comprehensive health coverage, 401(k) with company match, stock purchase plans, and generous paid time off.
• Career Development: Opportunities for professional growth in a supportive environment that values innovation and diversity.
• Dynamic Culture: Work in a fast-paced, innovative space where you can bring your ideas to life and make a significant impact on our global brand.

Equal Employment Opportunity

Apple is an Equal Opportunity Employer committed to creating a diverse work environment. We celebrate and respect the diverse experiences, identities, and abilities of all our employees. If you require accommodations at any stage of the application process, please visit our careers site for assistance.

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Applying for the Role

If you’re passionate about technology and looking for a role that offers both challenge and reward, we encourage you to apply directly through our career portal.

This position requires a portfolio that showcases your previous work, emphasizing your ability to lead in a software development-focused environment.