Team Leader – Dollarama – Victoria, BC
Location: Victoria, BC | Company: Dollarama
Victoria’s retail scene has a new opening worth looking at. Dollarama is hiring a Team Leader at their Victoria, British Columbia location, offering full-time hours and competitive pay for someone ready to step into a supervisory role. If you have a year of retail experience under your belt and you’re looking to grow into a leadership position, this could be the right fit.
As a Team Leader, you’ll be hands-on every shift — guiding store associates, maintaining merchandising standards, and keeping daily operations running smoothly. This isn’t a desk role; you’ll be actively involved in everything from inventory management and cash handling to resolving customer concerns and helping train new team members.
About the Role: Team Leader
The Team Leader position at Dollarama Victoria is a permanent, full-time role (25+ hours per week) that places you at the centre of store operations. You’ll be responsible for leading associates through daily tasks, enforcing visual merchandising standards, and ensuring that both customer service and safety expectations are consistently met. You’ll also take on manager-on-duty responsibilities, which includes overseeing breaks, time and attendance, and store opening and closing procedures.
Working in a high-volume retail environment, you’ll need to be organized, adaptable, and confident in your communication. Dollarama stores operate with efficiency and consistency in mind, so your ability to manage priorities and support your team directly impacts the customer experience. Open availability, including days, evenings, and weekends, is required, with your schedule set based on store operational needs.
Benefits and Salary
This position offers a pay range of $19.90 to $20.50 per hour, paid on a weekly basis. In addition to competitive pay, Dollarama provides paid vacation and Birthday Leave, a Retirement Plan, and genuine opportunities for career growth within the company.
Job Details
📌 Job Type: Full-Time, Permanent
🏢 Company: Dollarama
📍 Location: Victoria, BC, V9B 2X4
⏱️ Schedule: Open availability required (day, evening, weekend shifts)
💰 Pay: $19.90 to $20.50 per hour
Responsibilities
As a Team Leader at Dollarama, your day-to-day will blend people management with hands-on store operations. From supervising associates and handling customer issues to managing inventory and maintaining store standards, you’ll be a key part of keeping the location running at its best.
- Lead and supervise store associates by providing day-to-day guidance, direction, and support
- Oversee merchandising tasks including shelf stocking, boxing and unboxing daily shipments, and maintaining visual standards in line with company strategy
- Ensure customer service standards are consistently met, and address complaints or concerns promptly and professionally
- Perform manager-on-duty duties such as managing daily breaks, monitoring time and attendance, and handling store opening and closing procedures
- Maintain store safety and cleanliness standards and actively contribute to their upkeep
- Execute cash management responsibilities as needed
- Participate in inventory processes to support stock accuracy and control
- Support employee training and contribute to performance evaluations for store associates
Requirements / Skills
The ideal candidate for this Team Leader role brings a combination of retail experience and genuine leadership ability. Dollarama is looking for someone who is organized, communicative, and motivated to grow within the company.
- Minimum 1 year of retail experience in a customer-facing or store operations environment
- Minimum 1 year of team management experience with a demonstrated ability to lead and motivate others
- Open availability for day, evening, and weekend shifts based on store operational needs
- Strong organizational and time management skills with the ability to manage competing priorities effectively
- Solid leadership and communication skills to guide associates and interact with customers
- Ability to thrive in a fast-paced, high-volume environment with consistency and professionalism
- Ambition to grow and progress within the company over time
How to Apply
To apply, use the link below to access the official Dollarama job application via the AppyHere mobile platform. Have your resume ready and ensure your contact information is current before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Team Leader role at Dollarama in Victoria is perfect for candidates who excel in retail operations, team supervision, and customer service. On your resume, emphasize any experience with leading associates, managing daily store tasks, and merchandising, along with your attention to detail and ability to work in a fast-paced environment. If you’ve previously worked in retail supervision or team management, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like team leadership, retail operations, and visual merchandising that appear in the posting. Quantify your achievements where possible (e.g., “supervised a team of 8 associates” or “maintained store cleanliness and safety standards across daily shifts”). Write a brief cover letter expressing your genuine interest in Dollarama and why you’re suited for this role in Victoria. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Dollarama‘s values, store model, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your leadership and problem-solving skills. Common questions may include scenarios about handling difficult customers, managing a team under pressure, and prioritizing tasks during a busy shift. Dress appropriately for a retail environment, arrive 10–15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.