Team Leader – Dollarama – Toronto, ON

Dollarama is looking for a motivated Team Leader to join its store team in Toronto, Ontario. As one of Canada’s most recognized retail chains, Dollarama operates corporately-owned stores from coast to coast, offering customers a wide range of general merchandise, consumables, and seasonal items at consistent low prices. This is a full-time permanent position for someone ready to step up and lead.

In this role, you’ll be hands-on from the moment you walk in — overseeing store associates, maintaining visual merchandising standards, handling cash management, and making sure customers leave satisfied. If you have a background in retail and enjoy guiding a team, this is a role worth considering.

About the Role: Team Leader

As a Team Leader at Dollarama, you’ll take on a supervisory position that blends frontline retail work with day-to-day management. You’ll guide and support store associates, ensure shelves are stocked and organized, and uphold the company’s merchandising and customer service standards. You’ll also take on manager-on-duty responsibilities, which include overseeing staff breaks, time and attendance, and store opening and closing duties.

Working in a high-volume, fast-paced environment, you’ll need to stay organized, communicate clearly with your team, and handle situations like customer complaints with professionalism. You’ll also play a role in employee training, performance evaluations, and inventory management — making this a well-rounded leadership position.

Benefits and Salary

Dollarama offers a competitive benefits package for its Team Leaders. Employees enjoy weekly pay, paid vacation, and a Birthday Leave benefit. There’s also a retirement plan in place, along with genuine opportunities for career growth within the company. Salary varies according to experience.

Responsibilities

The Team Leader role at Dollarama covers a broad range of duties across leadership, merchandising, and store operations. Each shift contributes to the smooth running of the store and the overall customer experience.

• Lead and supervise store associates, offering guidance and day-to-day support
• Manage store merchandising, including shelf stocking and handling daily shipments
• Ensure customer service standards are consistently met throughout the store
• Perform manager-on-duty tasks including monitoring breaks, time, and attendance
• Implement and maintain visual merchandising standards aligned with company strategy
• Address customer complaints and resolve issues in a timely, professional manner
• Uphold store safety and cleanliness standards at all times
• Handle cash management and store opening and closing responsibilities as needed
• Participate in inventory counts and related processes
• Support employee training and contribute to performance evaluations

Requirements / Skills

Dollarama is looking for candidates who bring retail experience and leadership skills to the table. The ideal person is organized, communicates well, and is comfortable working in a fast-paced, high-volume store environment with a flexible schedule.

• Minimum 1 year of retail experience in a customer-facing environment
• Minimum 1 year of team management experience in any retail or service setting
• Open availability for day, evening, and weekend shifts as required
• Strong organizational skills with the ability to manage priorities effectively
• Leadership and communication abilities to support and direct a store team
• Ambition to grow within the company and take on greater responsibilities over time

How to Apply

To apply, use the official Dollarama job link below. Make sure your resume is up to date and reflects your retail and leadership experience before submitting.

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