Team Leader – Dollarama – Ottawa, ON
Location: Ottawa, ON | Company: Dollarama
Dollarama is looking for a motivated Team Leader to join their Ottawa, Ontario store. As a Canadian-owned and operated retailer with locations across the country, Dollarama is known for delivering consistent value to customers — and they bring that same commitment to the people who work for them. This is a full-time, permanent position for someone ready to step up, lead a team, and take ownership of day-to-day store operations.
In this role, you’ll be on the floor daily — guiding store associates, managing merchandise, and making sure customers leave satisfied. If you have a background in retail and some experience leading others, this could be the right next step in your career.
About the Role: Team Leader
As a Team Leader at Dollarama, your days will be dynamic and hands-on. You’ll be responsible for supervising store associates, overseeing shelf stocking and merchandising, and handling cash management and store opening/closing duties. You’ll also take on manager-on-duty responsibilities, ensuring daily operations run smoothly from start to finish.
Beyond the day-to-day tasks, you’ll play an active role in employee training and performance evaluations, helping your team grow. Maintaining store safety and cleanliness standards, resolving customer complaints, and supporting the inventory process are all key parts of what you’ll do. A strong communicator with a knack for organization will thrive here.
Benefits and Salary
Dollarama offers a solid package for Team Leaders, including weekly pay, paid vacation, and birthday leave. Employees also have access to a retirement plan and genuine opportunities for career growth within the company. Salary varies according to experience.
Job Details
📌 Job Type: Full-Time, Permanent (25+ hours per week)
🏢 Company: Dollarama
📍 Location: Ottawa, ON
⏱️ Schedule: Open availability required (days, evenings, weekends)
Responsibilities
The Team Leader role at Dollarama covers a broad range of operational and people management duties. You’ll be the go-to person on the floor, keeping things moving efficiently while supporting both your team and your customers. Here’s what the role involves on a daily basis:
- Lead and supervise store associates by providing guidance, support, and direction throughout each shift
- Manage store merchandising, including shelf stocking, boxing and unboxing daily shipments
- Maintain customer service standards and address complaints or issues promptly and professionally
- Perform manager-on-duty tasks such as managing daily breaks, time tracking, and attendance
- Implement visual merchandising standards in line with Dollarama’s company strategy
- Uphold store safety and cleanliness standards and contribute to their ongoing maintenance
- Handle cash management along with store opening and closing duties as needed
- Participate in inventory processes and support accurate stock tracking
- Support employee training and contribute to performance evaluations
Requirements / Skills
Dollarama is looking for a candidate who is ready to lead by example in a fast-paced, high-volume retail environment. The ideal person brings proven retail and team management experience, a flexible schedule, and a genuine drive to grow within the company.
- Minimum 1 year of retail industry experience required
- Minimum 1 year of team management experience required
- Open availability including days, evenings, and weekends
- Strong organizational and time management skills with the ability to prioritize effectively
- Demonstrated leadership and communication skills to guide and motivate a team
- Ability to thrive in a dynamic, fast-paced and high-volume environment
- Ambition to progress within the company
How to Apply
To apply for this Team Leader position at Dollarama in Ottawa, use the official application link below. Make sure your resume is up to date and reflects your retail and leadership experience before submitting.
Share This Opportunity
Know someone who might be interested? Share this job posting and help them join Dollarama in Ottawa.
Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Team Leader role at Dollarama in Ottawa is perfect for candidates who excel in retail supervision, team management, and store operations. On your resume, emphasize any experience with leading retail teams, visual merchandising, and managing day-to-day store tasks. If you’ve previously worked as a shift supervisor, keyholder, or assistant manager in a retail environment, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like team leadership, retail operations, and customer service that appear in the posting. Quantify your achievements where possible (e.g., “supervised a team of 8 associates” or “maintained store cleanliness standards across 200+ daily transactions”). Write a brief cover letter expressing your genuine interest in Dollarama and why you’re ready to take on a leadership role in Ottawa. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Dollarama‘s values, store format, and product offerings beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your leadership and organizational skills. Common questions may include scenarios about handling customer complaints, managing a team during a busy shift, and prioritizing tasks under pressure. Dress appropriately for a retail environment, arrive 10–15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team structure, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.