Team Leader – Dollarama – Toronto, ON

Dollarama is looking for a motivated Team Leader to join their store team in Toronto, Ontario. As one of Canada’s most recognized retail chains, Dollarama operates corporately-owned stores across the country, offering customers a wide selection of general merchandise, consumables, and seasonal items at low, fixed price points. This is a full-time, permanent position with real opportunities to grow within the company.

In this role, you’ll be at the centre of daily store operations — leading associates, maintaining merchandising standards, and making sure the customer experience is consistently excellent. If you have a background in retail leadership and thrive in a fast-paced setting, this could be the right fit.

About the Role: Team Leader

As a Team Leader at Dollarama, you’ll take an active role in supervising store associates, overseeing shelf stocking and daily shipments, and ensuring that visual merchandising aligns with company standards. You’ll also handle cash management, store opening and closing duties, and step into manager-on-duty responsibilities as needed — including managing breaks and tracking time and attendance.

Beyond the day-to-day tasks, you’ll play a key part in building a strong team culture. That means participating in employee training, supporting performance evaluations, addressing customer concerns promptly, and upholding store safety and cleanliness standards. Leadership here is hands-on, collaborative, and results-oriented.

Benefits and Salary

Dollarama offers a solid benefits package for its Team Leader positions. Employees receive weekly pay, paid vacation, and a Birthday Leave day. A retirement plan is also included, along with genuine opportunities for career growth within the company. Salary for this role varies according to experience.

Responsibilities

The Team Leader role at Dollarama covers a broad range of in-store duties that keep operations running smoothly every day. From supervising staff to handling inventory and cash, this position is essential to maintaining a well-organized and customer-friendly store environment.

• Lead and supervise store associates, providing day-to-day guidance and support
• Oversee store merchandising, including shelf stocking, boxing, and unboxing daily shipments
• Ensure customer service standards are consistently met and address complaints promptly
• Perform manager-on-duty tasks, including managing daily breaks and monitoring time and attendance
• Implement and maintain visual merchandising standards in line with company strategy
• Maintain store safety and cleanliness standards and contribute to their upkeep
• Handle cash management, store opening and closing duties as required
• Participate in the inventory process to ensure accurate stock levels
• Support employee training and take part in performance evaluations

Requirements / Skills

The ideal candidate for this Team Leader position brings at least a year of hands-on retail experience combined with some background in team management. Dollarama values people who are organized, communicative, and ready to step up when it counts.

• Minimum 1 year of retail industry experience — foundational understanding of store operations
• Minimum 1 year of team management experience — demonstrated ability to lead and motivate others
• Open availability required, including days, evenings, and weekends
• Strong organizational skills with the ability to manage priorities efficiently
• Leadership and communication skills that inspire confidence in both staff and customers
• Ability to thrive in a fast-paced, high-volume environment
• Ambition to grow within the company and take on increased responsibility over time

How to Apply

To apply, use the official Dollarama job posting link below. Make sure your resume is up to date and reflects your retail and leadership experience before submitting.

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