Team Leader – Dollarama – Sherbrooke, QC

Dollarama is looking for a motivated Team Leader to join their Sherbrooke store on a full-time, permanent basis. As one of Canada’s most recognizable retail chains, Dollarama operates corporately-owned stores from coast to coast, offering customers a wide assortment of general merchandise at low, fixed price points. This is a solid opportunity for someone with retail and supervisory experience who’s ready to take the next step in their career.

In this role, you’ll be on the floor every day — leading a team of store associates, maintaining merchandising standards, and making sure customers leave satisfied. It’s a hands-on position that blends team leadership, store operations, and customer service in a busy, fast-paced retail setting.

About the Role: Team Leader

As a Team Leader at Dollarama, you’ll take on a supervisory function that keeps the store running smoothly day in and day out. From guiding associates through their shifts to managing cash operations and participating in inventory, your role touches virtually every aspect of the store. You’ll be responsible for upholding Dollarama’s visual merchandising standards, handling daily shipments, and ensuring that the store meets both safety and cleanliness expectations.

Beyond the operational side, this position requires strong communication and leadership skills. You’ll be conducting manager-on-duty responsibilities, addressing customer complaints in a professional manner, and contributing to the training and performance evaluation of team members. Open availability — including days, evenings, and weekends — is required to meet the store’s operational needs.

Benefits and Salary

Dollarama offers a competitive package that includes weekly pay, paid vacation, and birthday leave. Employees also have access to a retirement plan and real opportunities for career advancement within the company. Salary varies based on experience. This is a permanent, full-time position of 25 or more hours per week.

Responsibilities

The Team Leader role at Dollarama is a dynamic, multi-faceted position. On any given day, you’ll be directing associates, restocking shelves, handling cash, and making sure customers are well taken care of — all while keeping the store organized and compliant with company standards.

• Lead and supervise store associates, offering day-to-day guidance and support
• Oversee store merchandising, including shelf stocking and handling daily shipments (boxing and unboxing)
• Uphold customer service standards and address complaints or issues in a timely, professional manner
• Perform manager-on-duty tasks such as managing breaks, time-keeping, and attendance tracking
• Implement and maintain visual merchandising standards aligned with Dollarama’s company strategy
• Ensure store safety and cleanliness standards are consistently met
• Carry out cash management duties, including store opening and closing procedures as required
• Participate in inventory processes and support ongoing stock accuracy
• Contribute to employee training and take part in performance evaluations

Requirements / Skills

Dollarama is looking for a candidate who brings both retail experience and genuine leadership ability to the table. The right person thrives in a high-volume environment, knows how to manage their time effectively, and can communicate clearly with both team members and customers.

• Minimum 1 year of retail experience in a store or similar environment
• Minimum 1 year of team management experience, demonstrating the ability to lead others
• Open availability required, including day shifts, evenings, and weekends
• Strong organizational skills with the ability to manage competing priorities efficiently
• Leadership and communication skills that motivate and support team performance
• Ability to thrive in a fast-paced, high-volume retail environment
• Ambition to grow within the company and take on increasing responsibilities over time

How to Apply

To apply for this Team Leader position at Dollarama in Sherbrooke, use the link below to submit your application through the official Dollarama careers portal. Make sure your resume is current and reflects your retail and management experience before applying.

Share This Opportunity

Know someone who might be interested? Share this job posting and help them join Dollarama in Sherbrooke.