Team Leader – Dollarama – Kitchener, ON

Dollarama is looking for a motivated Team Leader to join their store in Kitchener, Ontario. This is a full-time, permanent position for someone who thrives in a fast-paced retail environment and is ready to step into a leadership role with one of Canada’s most recognized discount retailers.

As a Team Leader, you’ll be responsible for guiding store associates, maintaining merchandising standards, and keeping daily operations running smoothly. If you’ve got a background in retail supervision and a genuine drive to grow within a company, this role is worth a close look.

About the Role: Team Leader

The Team Leader position at Dollarama Kitchener puts you at the centre of store operations. You’ll oversee a team of associates, manage shelf stocking and merchandising, handle customer concerns, and carry out essential duties like cash management and store opening/closing. Every day looks a little different, which keeps things engaging for someone who enjoys variety and responsibility.

This role also involves contributing to a safe and clean store environment, supporting the employee training process, and participating in inventory. You’ll be expected to maintain Dollarama’s visual merchandising standards while ensuring your team delivers excellent customer service consistently.

Benefits and Salary

Dollarama offers a solid package for Team Leaders, including weekly pay, paid vacation, and birthday leave. There’s also a retirement plan in place and genuine opportunities for career advancement within the company. Salary varies based on experience.

Responsibilities

As a Team Leader at Dollarama, your day-to-day work spans team supervision, store operations, and customer service. These responsibilities are essential to keeping the store running efficiently and ensuring both staff and customers have a positive experience.

• Lead and supervise store associates by providing guidance, support, and clear direction during shifts
• Manage store merchandising, including shelf stocking, boxing and unboxing daily shipments, and maintaining visual standards
• Ensure excellent customer service standards are consistently met throughout the store
• Conduct manager-on-duty tasks such as overseeing breaks, time-keeping, and attendance
• Address customer complaints and resolve issues promptly and professionally
• Maintain store safety and cleanliness standards, actively contributing to their upkeep
• Perform cash management and handle store opening and closing duties as required
• Participate in inventory processes and support accurate stock management
• Support employee training and take part in performance evaluations

Requirements / Skills

Dollarama is looking for a candidate who brings hands-on retail and leadership experience to the table. The right person will be organized, adaptable, and comfortable working in a high-volume environment with shifting priorities.

• Minimum 1 year of retail industry experience is required
• Minimum 1 year of team management experience in a retail or similar setting
• Open availability including days, evenings, and weekends — schedule is based on store operational needs
• Strong organizational and time management skills with the ability to manage competing priorities effectively
• Leadership and communication skills that inspire and motivate a team
• Ability to work in a fast-paced, high-volume environment with a consistent and positive attitude
• Ambition to grow within the company and take on increasing responsibility over time

How to Apply

To apply, visit the official Dollarama job posting using the link below. Make sure your resume is up to date before submitting your application.

Share This Opportunity

Know someone who might be interested? Share this job posting and help them join Dollarama in Kitchener.