Service Supervisor – Tesla – Surrey, BC

Based in Surrey, British Columbia, Tesla is looking for a Service Supervisor to lead the service shop floor team at one of its Canadian service centres. This is a hands-on leadership role where you’ll be responsible for guiding a team of technicians, maintaining operational excellence, and ensuring customers receive the high standard of service Tesla is known for.

This role sits at the intersection of people leadership and operational management. You’ll be coaching technicians, managing workflow, and partnering with the Service Manager to hit quality and efficiency targets — all while keeping safety and team development at the forefront of everything you do.

About the Role: Service Supervisor

As a Service Supervisor at Tesla, your primary focus is driving team performance on the service shop floor. You’ll set clear work standards, monitor technician output, and continuously look for ways to improve processes. This means being present and engaged — not just managing from a distance, but actively leading, mentoring, and problem-solving alongside your team day to day.

Beyond daily operations, you’ll be responsible for scheduling, personnel matters, and safety compliance. You’ll hold regular one-on-one meetings with team members to support their professional growth and stay on top of training needs. Collaboration with the broader service centre team and key stakeholders is also a central part of this role.

Benefits and Salary

Tesla offers a comprehensive total compensation and benefits package to eligible employees. While specific salary details are not listed in this posting, Tesla is known for competitive remuneration in line with the industry. Benefits details would be shared during the recruitment process.

Responsibilities

As the Service Supervisor, your day-to-day responsibilities span team leadership, workflow management, and continuous improvement on the shop floor. These duties are essential to keeping the service centre running smoothly while delivering a top-tier experience for Tesla customers.

• Lead, coach, and develop a team of technicians to meet and exceed service output goals
• Manage shop records and inventories while ensuring smooth day-to-day workflow across the service centre
• Serve as the process leader for all shop activities, defining work standards and driving systematic improvements with input from the team
• Partner with the Service Manager and key stakeholders to set targets for quality, speed, and cost that align with customer and business needs
• Monitor safety compliance to ensure all employees follow safety regulations and the service centre’s safety program
• Manage schedules and work directly with employees to resolve both technical and personnel issues
• Conduct one-on-one developmental meetings with team members regularly to support professional growth and track training requirements

Requirements / Skills

Tesla is looking for a people-first leader with a strong service background and the communication skills to inspire and develop a team. Automotive experience is not a prerequisite — what matters most is your ability to lead with integrity, manage competing priorities, and uphold Tesla’s operational standards.

• Bachelor’s degree or equivalent practical experience in a relevant field
• 1–3 years of leadership experience in a service-focused industry (automotive experience is not required)
• Excellent communication and interpersonal skills with the ability to engage effectively across all levels of the team
• Strong time-management and problem-solving abilities with a commitment to ethical and consistent execution
• Flexible availability, including weekday and weekend overtime as needed
• Proficiency with Microsoft Office Suite for reporting, scheduling, and documentation
• Valid driver’s licence required

How to Apply

To apply for this Service Supervisor position at Tesla in Surrey, BC, use the link below to visit the official job posting. Make sure your resume is up to date and reflects any relevant leadership or service industry experience before submitting.

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