Senior Manager – Apple – Toronto, ON

Apple Retail’s Eaton Centre location in Toronto is looking for a Senior Manager to lead teams, shape store culture, and help deliver the kind of experience that only Apple can offer. This is a leadership role for someone who thrives in a fast-moving retail environment and is genuinely invested in the growth of the people around them.

In this position, you’ll work closely with the Store Leader to drive business priorities, develop managers on your team, and solve complex challenges — all while staying visible on the floor and modelling what great customer service looks like day in and day out.

About the Role: Senior Manager

As a Senior Manager at Apple Retail, you’re a driving force behind both the operational and people side of the store. You’ll lead a team that includes other managers, setting the tone for how customer interactions unfold and ensuring that performance goals are met across your functional areas. You’ll take an active role in Floor Leadership, stepping in to support team members, address customer concerns, and keep the energy of the store aligned with Apple’s standards.

Beyond the day-to-day, you’ll contribute to recruiting, training, and retaining a high-performing, diverse team. You’ll help protect company assets and uphold policies and procedures, while also building a workplace where inclusion is lived — not just talked about. Apple places real value on inclusive leadership, and this role calls for someone who brings that commitment to every interaction.

Benefits and Salary

Apple offers a competitive pay structure for this role. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. Candidates with significant experience and skills may be considered for compensation up to the range maximum on an exceptional basis. Apple is known for offering strong employee benefits, though specific package details were not listed in this posting.

Responsibilities

This role spans people leadership, operational strategy, and active floor presence. As a Senior Manager, you’re expected to lead by example — guiding managers and team members while keeping the store running at a high level. Here’s a closer look at what the position involves:

• Lead and empower a team that includes other Managers, supporting their learning, growth, and performance goals
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team
• Participate actively in Floor Leadership, modelling excellent customer service and ensuring business priorities are met across the store
• Address concerns and escalations from customers and team members, partnering with leadership and People partners as needed
• Drive business priorities by establishing, planning, and executing the operational strategy for assigned functional areas and the full store
• Uphold company policies and procedures and protect all company assets, including confidential business, customer, and financial information
• Champion inclusion and diversity by demonstrating Apple’s values in daily activities and serving as a role model for inclusive leadership
• Create a safe, respectful environment for all team members and take action when situations require it

Requirements / Skills

Apple is looking for a leader who combines retail management experience with strong interpersonal skills and a genuine commitment to building great teams. The right candidate brings both strategic thinking and the ability to remain calm and effective in a constantly evolving retail environment.

• 3 years of leadership experience in retail, sales, or a related field
• Flexible availability including nights, weekends, and public holidays as required by business needs
• Strong communication skills with the ability to tailor your approach for different audiences
• Sound decision-making ability using analytics, experience, and good judgment
• Coaching and mentorship skills to develop other managers and team members effectively
• High level of integrity and the ability to instil trust within a team
• Organizational and planning skills to manage workload and prioritize effectively in a fast-paced setting
• French proficiency (written and spoken) is required for roles based in Quebec; English is required throughout the rest of Canada

How to Apply

To apply, visit the official Apple job posting using the link below. Make sure your resume is up to date and reflects your leadership experience before submitting.

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